Zeros 7.10 download

[Troncosauce]

I have tried to update to 7.10 and downloaded from web but when I install it shows as 7.9.9 am I downloading from the right place? Any help please 

[Edward Z88]

Hi @Troncosauce

The direct link to the ZerOS 7.10 download is available here...

https://zero88.com/storage/downloads/0b68ecc6-9829-4000-b469-63b94a0c62c3/ZerOS-7.10.exe

This software is available, along with Phantom ZerOS, the release notes, and ZerOS Monitor, from the ZerOS page here...

https://zero88.com/zeros#download

Please see the link below for installation instructions...

https://zero88.com/manuals/zeros/setup/load/zeros-software

I hope this helps,

Edward

[M. Torka]

When I try to load the ZerOS 7.9.9.5exe from USB stick, load Setup  & Palettes, I get the respose:

 

Looking for Upgrade package

in red: File does not contain an Upgrade package

upgrade failed.

 

What goes wrong?

[Edward Z88]

Hi @M. Torka

Welcome to the Zero 88 Forum. 

37 minutes ago, M. Torka said:

When I try to load the ZerOS 7.9.9.5exe from USB stick, load Setup  & Palettes, I get the respose:

The latest software for FLX S consoles is ZerOS 7.10. Is there a particular reason you are trying to install ZerOS 7.9.9.5?

For installation instructions please see the link below…

https://zero88.com/manuals/zeros/setup/load/zeros-software

I hope this helps. Please let me know how you get on.

Edward

[M. Torka]

Hi Edward, 

in my understanding 7.9 is higher = newer than 7.1......but nevertheless, the actual update is 7.10.

I´ve downloaded this .exe file from your website, transferred the file to a FAT32 formatted USB stick and put it into the FLX S24 USB input.

The initial situation on the console is seen on Pic1.

The I did it as recommended, see progress in the Pic2,3,4 and 5.

What is wrong? Why can the console not find the update file?????

KR Marius

Unfortunately I´ve no idea and need your help.

 

KR Marius

 

Edited December 8, 2021 by Edward Z88
Serial number hidden

[Edward Z88]

Hi Marius,

Thank you for attaching images of the process.

13 hours ago, M. Torka said:

I´ve downloaded this .exe file from your website, transferred the file to a FAT32 formatted USB stick and put it into the FLX S24 USB input.

13 hours ago, M. Torka said:

What is wrong? Why can the console not find the update file?????

Good question. From your images, everything seems to be correct. You will receive this "Unable to open Upgrade package" error message when loading "Phantom ZerOS" into a console, but shouldn't see this when loading the console software.

If you haven't tried already, please download a fresh copy of the software, and transfer this to the USB drive and overwrite the original file. Please then plug this into the console, tap SETUP, tap Load File, and then choose ZerOS 7.10.exe and click OK. As a side note, the "Load Options" are only used when loading in show files.

Please let me know how you get on.

Edward

[M. Torka]

On 12/8/2021 at 10:18 AM, Edward Z88 said:

Hi Marius,

Thank you for attaching images of the process.

Good question. From your images, everything seems to be correct. You will receive this "Unable to open Upgrade package" error message when loading "Phantom ZerOS" into a console, but shouldn't see this when loading the console software.

If you haven't tried already, please download a fresh copy of the software, and transfer this to the USB drive and overwrite the original file. Please then plug this into the console, tap SETUP, tap Load File, and then choose ZerOS 7.10.exe and click OK. As a side note, the "Load Options" are only used when loading in show files.

Please let me know how you get on.

Edward

 

On 12/8/2021 at 10:18 AM, Edward Z88 said:

Hi Marius,

Thank you for attaching images of the process.

Good question. From your images, everything seems to be correct. You will receive this "Unable to open Upgrade package" error message when loading "Phantom ZerOS" into a console, but shouldn't see this when loading the console software.

If you haven't tried already, please download a fresh copy of the software, and transfer this to the USB drive and overwrite the original file. Please then plug this into the console, tap SETUP, tap Load File, and then choose ZerOS 7.10.exe and click OK. As a side note, the "Load Options" are only used when loading in show files.

Please let me know how you get on.

Edward

Hi Edward, 

in my understanding 7.9 is higher = newer than 7.1......but nevertheless, the actual update is 7.10.

I´ve downloaded this .exe file from your website, transferred the file to a FAT32 formatted USB stick and put it into the FLX S24 USB input.

The initial situation on the console is seen on Pic1.

The I did it as recommended, see progress in the Pic2,3,4 and 5.

What is wrong? Why can the console not find the update file?????

KR Marius

Unfortunately I´ve no idea and need your help.

 

KR Marius

 

 

Hi Edward, I did it as you´ve described:

following messages:

Looking for upgrade package.

Opening upgrade package

Reading upgrade script

Unable to read upgrade script

upgrade failed.

 

Is it possible, that the 7.1 upgrade file on your website has a problem?

 

I´m frustrated

 

KR Marius

 

 

 

 

 

[Edward Z88]

Hi Marius,

2 minutes ago, M. Torka said:

Is it possible, that the 7.1 upgrade file on your website has a problem?

I have checked the file, and can confirm it is not corrupt. We also haven't had any other reports of this.

To confirm, the latest software is ZerOS 7.10, not 7.1.

If you are still experiencing difficulty with this, it may be easiest to jump on a call together to see what may be causing the issue.

Please email support@zero88.com, and let me know a time that works for you to chat this through.

If you have any questions, please let me know.

Edward

[Troncosauce]

I found my problem, Do not attempt to open the 7.10 download on your pc/mac but send the unopened file directly to your usb stick.