FLX s24 dead after upgrade

[Maryinclaydon]

Hi, I have just done a firmware upgrade to our FLX s24 to 7.9.9.9.  All went ok and the console said it had completed and to turn off the console.  This I did.  Now it wont reboot.

The leds chase across buttons, the screen flashes white for a moment and then nothing else happens.  Leds continue to chase but thats all.

I have show so desperate to get this back up and running.  HELP! 

[Jon Hole]

Have you still got the USB key plugged in? Unplug all USB devices and try rebooting.

Also, do you mean "ZerOS 7.9.9" (only two 9's?). Or are you running Beta software?

[Maryinclaydon]

yes its 7.9.9  and usb was removed. tried several times

[DALX]

There is a ZerOS Troubleshooting section in the online manual https://zero88.com/manuals/zeros/trouble-shooting which mentions the ZerOS Startup Tool https://zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool which tells you to Plug in a USB keyboard, and turn your console on. Immediately keep tapping the F1 key. I had to use this once and it worked, Edward told me about it.

[Edward Z88]

Hi @Maryinclaydon

Welcome to the Zero 88 Forum.

Sorry to hear you have had difficulty updating your console. As @DALX suggests, I would recommend using the ZerOS Startup Tool to recover your console.

https://zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool

Please try this, and let us know how you get on.

Edward

[Takuya Chinen]

Hi, I have exactly the same issue on my S48. I have tried launching ZerOS Startup Tool to plug my keyboards, but it does not work. I have tried using 3 different keyboards but, they do not work. I tried plugging for each of them to both USB ports of the front and back panels. However, still not. Do you have any tips?

[kgallen]

Can you make a bootable USB stick with the software on and see if the desk will read from that from a power cycle?

I'd point you to some instructions on how to make a bootable stick but I can't - none of the links I can find in past articles with instructions on how to do this work anymore. 😡

Edward/Jon - seriously chaps this state of affairs with the website needs to be fixed ASAP. The community can't help anyone anymore without your support both directly to the question and getting this damn website sorted so that we can access the resources we need to help users with problems. I'm not talking about ancient stuff here, I'm talking about links posted by Edward within the past 12-18 months.

[iank99]

Sorry, I can't help either - I've just looked through my library and I don't have even an old copy (I think I presumed that software would always be on the website). I've looked in the Solution section too and there's nothing there - the download link takes you to the FLX section.

[kgallen]

I’ll certainly have the software (or at least a pretty recent one) downloaded (not that I could upload it here). What I don’t have or know off the top of my head, is how to make a bootable USB stick that the desk can use. That information was down the links that I now find are 404.

[kgallen]

Hi Takuya,

Here are the instructions for creating a bootable USB stick. Hopefully this can help you recover your console:

https://zero88.com/manuals/zeros/software-updates/zeros-usb-creator

[Edward Z88]

Hi @Takuya Chinen

On 10/16/2021 at 6:34 PM, Takuya Chinen said:

Hi, I have exactly the same issue on my S48. I have tried launching ZerOS Startup Tool to plug my keyboards, but it does not work. I have tried using 3 different keyboards but, they do not work. I tried plugging for each of them to both USB ports of the front and back panels. However, still not. Do you have any tips?

Sorry to hear you have experienced this issue with your console. If you cannot access the ZerOS Start-Up Tool, please email support@zero88.com, confirming this console's serial number, and we will be able to advise. You may find it easiest to email a picture of the console's serial number, to save typing it out manually.

On 10/16/2021 at 8:44 PM, kgallen said:

Can you make a bootable USB stick with the software on and see if the desk will read from that from a power cycle?

 

11 hours ago, kgallen said:

Hi Takuya,

Here are the instructions for creating a bootable USB stick. Hopefully this can help you recover your console:

https://zero88.com/manuals/zeros/software-updates/zeros-usb-creator

Bootable USB sticks CANNOT be used on FLX S consoles. If the ZerOS Start-Up Tool cannot be used, please drop us an email with the serial number.

On 10/16/2021 at 8:44 PM, kgallen said:

Edward/Jon - seriously chaps this state of affairs with the website needs to be fixed ASAP. The community can't help anyone anymore without your support both directly to the question and getting this damn website sorted so that we can access the resources we need to help users with problems. I'm not talking about ancient stuff here, I'm talking about links posted by Edward within the past 12-18 months.

Rather than searching the forum, please search the ZerOS manual for up-to-date ZerOS resources...

https://zero88.com/manuals/zeros

You can use the filter to only show content relevant to certain desk types...

https://zero88.com/manuals/zeros/introduction-58

Hope this helps,

Edward

[Takuya Chinen]

Hi @kgallen and @iank99

Thank you for all your suggestion and support. I have been working on repairing my S48. I emailed support@zero88.com and now the console is able to reboot and worked fine! 

@Edward Z88 I appreciate all your help!

 

[kgallen]

@Takuya Chinen, @Edward Z88

Is the solution shareable? It may be of interest for other users. 🙂

[Ed75]

I just did the same on my FLXS48 last week . Discovered the fact FLXS doesn't load from bootable sticks.  I wasn't aware of that, though I read the manual(s) carefully.

Costed me about an hour and the use of three USB sticks though.

I decided to go the safe way. Downloaded both 7.9.8 and 7.9.9 . To go from 7.9.7 to 7.9.9.  First updated to 7.9.8 and then to 7.9.9. No problems.

This took only ten minutes more from my time, but it worked fine.

[Edward Z88]

Hi @Takuya Chinen

24 minutes ago, Takuya Chinen said:

Hi @kgallen and @iank99

Thank you for all your suggestion and support. I have been working on repairing my S48. I emailed support@zero88.com and now the console is able to reboot and worked fine! 

@Edward Z88 I appreciate all your help!

No problem!

10 minutes ago, Ed75 said:

I just did the same on my FLXS48 last week . Discovered the fact FLXS doesn't load from bootable sticks.  I wasn't aware of that, though I read the manual(s) carefully.

Costed me about an hour and the use of three USB sticks though.

I decided to go the safe way. Downloaded both 7.9.8 and 7.9.9 . To go from 7.9.7 to 7.9.9.  First updated to 7.9.8 and then to 7.9.9. No problems.

This took only ten minutes more from my time, but it worked fine.

For installation instructions, please follow the information in the release notes. For more information, please see the link below...

https://zero88.com/manuals/zeros/setup/load/zeros-software

17 minutes ago, kgallen said:

@Takuya Chinen, @Edward Z88

Is the solution shareable? It may be of interest for other users. 🙂

The internal storage in the FLX S had corrupted, and needed to be re-flashed using a utility I shared with @Takuya Chinen

Edward

[kgallen]

11 minutes ago, Edward Z88 said:

The internal storage in the FLX S had corrupted, and needed to be re-flashed using a utility I shared with @Takuya Chinen

 

Hi @Edward Z88, thanks. Do you recall, was this the same issue with my FLX last year (when I came over to Cwmbran)? I don't remember if we recovered it prior to me leaving the console with you for service.

If so do we know why this corruption occurs?

[Edward Z88]

Just now, kgallen said:

Hi @Edward Z88, thanks. Do you recall, was this the same issue with my FLX last year (when I came over to Cwmbran)? I don't remember if we recovered it prior to me leaving the console with you for service.

If so do we know why this corruption occurs?

I can confirm this is not the same issue. The internal storage on FLX is very different hardware to FLX S. The tool I provided to recover the FLX S is not compatible with FLX consoles.

Edward

[Ed75]

35 minutes ago, Edward Z88 said:

For installation instructions, please follow the information in the release notes. For more information, please see the link below...

https://zero88.com/manuals/zeros/setup/load/zeros-software

Thank you Edward, I read that, but my knowledge and understanding of version numbers at that moment made me think I needed a bootable stick. Which I probably didn't need. But I discovered that way FLXS didn't boot a bootable stick .

[Edward Z88]

55 minutes ago, Ed75 said:

Thank you Edward, I read that, but my knowledge and understanding of version numbers at that moment made me think I needed a bootable stick. Which I probably didn't need. But I discovered that way FLXS didn't boot a bootable stick .

You won't do any harm to FLX S consoles by booting them with a bootable drive plugged in - they will just ignore it.