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software crash - unable to reinstall software on leapfrog 48


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hello,

Up to now my leapfrog worked fine with version 7.9.8.....but last week it crashed, during programming 15 moving heads. Now I'm unable to reinstall any version of recent software......except version 4.0.5.0 from 2007. This is the only one that works fine. I checked the hardware; all cables are in place. I even changed the flashcard (1GB) at the bottom (no card found at the top, near the processor) and replaced it with a 4 GB one. Unscrewed the processor and placed it nicely back....so no loose contact there. HELP what's wrong?

sincerely yours,

Nick Pollefeyt, Belgium

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Thanks Edward for the quick respons,

but.....I carefully followed your instructions.........after 2x Z symbol; the famous X cross appears and nothing happens anymore (waited for 45 min). Th curious thing is that I can install the 7.8.8 software, but on reboot it crashes and the desk needs a full software install (corrupt) I tried different software updates.....but no succes. Is there a way to get into the bios; to verify if HDD USB sticks are accepted. The F2 button isn't workign with the 4.0.5.0 software.

Nick

 

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Hi Nick,

If you have experienced difficulties getting the console to accept the software installation, have you tried configuring the Master Boot Record of your bootable USB drive, as per the information below...

https://zero88.com/manuals/zeros/software-updates/zeros-usb-creator/mbr-2

If you have and you are still unable to update your console's software, please drop us an email to support@zero88.com, and we'll be able to advise on the best option to get the console up and running again.

If you have any questions let us know.

Edward

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Hi Nick,

58 minutes ago, Edward- Z88 said:

please drop us an email to support@zero88.com, and we'll be able to advise on the best option to get the console up and running again.

Just seen your email to Zero 88 support. We will get back to you and advise.

If you have any questions let us know.

Edward

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It might be a "sizing" issue with the installer that can't read a 4gB drive - I do have a couple of "new old stock" 1gB drives that I bought "just in case" about 5 years ago. I've just tried one briefly to see if my PC will read it & it seems ok.

Be happy to let one go for a reasonable sum if that proves to be the issue - email is ian at serviceguy dot co dot uk

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Dear Eward,

I tried all your suggestions (incl masterboot on usb). I was able to install the 7.9.9. once an rebooted the desk. Everything seems to work. Except on a second or third reboot the 'X' reappeared and the desk wasn't working anymore.

I tried to install different software : 7.9.7 - 7.9.8 - 7. .....but it always stopped at the 'X'

Finally with the old version from 2007 the desk is working.

What can be wrong?

Nick

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Hi Nick,

Thank you for the information.

14 hours ago, Pollefeyt said:

What can be wrong?

As the software is installing correctly, but then showing the "X", it sounds like your hardware may not have enough resources. We will reply to your email with more information.

If you have any questions let us know.

Edward

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Hi Nick,

Just now, Pollefeyt said:

I just did so and everything works fine now. Many thanks for the fantastic support.

Thank you very much for the update. Really glad to hear your Leapfrog is now working correctly.

If there's anything else you need just let us know.

Edward

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