kinous Posted September 26, 2021 Report Share Posted September 26, 2021 Hi. Quote Link to comment Share on other sites More sharing options...
kinous Posted September 26, 2021 Author Report Share Posted September 26, 2021 Hi. I've sent you an email a few month ago about creating new fixtures but didn't received any answer. I've bought 8 stairville B1R moving head and 8 Varyec Hero Wash 715 HEX led. Unfortunately they are not in the library even after the 7.9.9. upload. Can you please create those fixtures for me? I'm totally unable to do it. You will find the manual attached on my message. Thank you for your help. Stairville B1R manual.pdf Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted September 26, 2021 Report Share Posted September 26, 2021 Hi @kinous 3 hours ago, kinous said: I've sent you an email a few month ago about creating new fixtures but didn't received any answer. Sorry to hear this, could you confirm the address you emailed this to? I have forwarded your fixture request to fixturesupport@zero88.com, and we’ll be able to get back to you next week. If you have any questions let us know. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
kinous Posted September 27, 2021 Author Report Share Posted September 27, 2021 No problem it wasn't urgent. I've followed the link below "option 3 request" in May the 14th. It was the same adress you forwarded my fixture request to. By the way I can't attach the Varytec fixture's manual. The file is 1.1mb. Do you have another option to send it to you? Thank you for your help. Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted September 27, 2021 Report Share Posted September 27, 2021 5 hours ago, kinous said: The file is 1.1mb. Do you have another option to send it to you? I don't believe a file of that size should be stopped by us... is your email provider blocking it? A URL to the file would be fine, if you've found it on their website? Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
kinous Posted September 27, 2021 Author Report Share Posted September 27, 2021 Here is the link to the manual of the Varytec's fixture https://images.static-thomann.de/pics//atg/atgdata/document/manual/451167_c_451167_481687_v4_en_online.pdf Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted September 28, 2021 Report Share Posted September 28, 2021 Hi @kinous The fixture file for the Stairville B1R Beam can be downloaded from the link below... https://zero88.com/fixtures/legacy-library/Legacy library (gft41.0)/STAIRVILLE/B1R Beam.ift The fixture file for the Varytec Hero Wash 715 HEX LED can be downloaded from the link below... https://zero88.com/fixtures/legacy-library/Legacy library (gft41.0)/VARYTEC/Hero Wash 715 HEX LED.ift For information on loading these fixture files into FLX S consoles, please see the link below... https://zero88.com/manuals/zeros/setup/load/fixture-files-2 If you have any questions let me know. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
kinous Posted September 28, 2021 Author Report Share Posted September 28, 2021 Thank you very much Edward. Quote Link to comment Share on other sites More sharing options...
kinous Posted October 3, 2021 Author Report Share Posted October 3, 2021 Hi. I've just added those two fixtures on my console. No problem with the Varytec. But with the B1R there is a bug on the position menu. When I turn the pan wheel it moves correctly but the tilt is also moving back and forth at the same time. When I turn the pan wheel it moves from 1 cm back and forth only. Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted October 3, 2021 Report Share Posted October 3, 2021 Hi @kinous Can you confirm the address and mode set on the fixture match the settings on the console? Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
kinous Posted October 3, 2021 Author Report Share Posted October 3, 2021 Hi. I checked twice it matches. I also tried to swap or invert but I still have the same problem. Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted October 4, 2021 Report Share Posted October 4, 2021 Hello, 11 hours ago, kinous said: I checked twice it matches. I also tried to swap or invert but I still have the same problem. Thank you for checking. 17 hours ago, kinous said: But with the B1R there is a bug on the position menu. When I turn the pan wheel it moves correctly but the tilt is also moving back and forth at the same time. When I turn the pan wheel it moves from 1 cm back and forth only. Please find the updated fixture file attached... B1R Beam UPDATE.ift Please try this, and let me know how you get on. If you have any questions let me know. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
kinous Posted October 4, 2021 Author Report Share Posted October 4, 2021 Hi Edward. With this update the problem seems to be solved. Everything is ok. Thanks a lot!!! Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted October 4, 2021 Report Share Posted October 4, 2021 2 minutes ago, kinous said: Hi Edward. With this update the problem seems to be solved. Everything is ok. Thanks a lot!!! Glad to hear that has solved the problem. If there’s anything else you need let us know. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
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