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Update to ZerOS-7.9.8 there are problems.


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Hi everyone.

After updating the ORB XF console, there were problems with displaying on the LSD 2x control wheels of any devices with several color values, gobo, etc.

I had to roll back to 7.9.7, everything works there...

Devices in which no values were displayed: Briteq BT-575S, Briteq BT-575W, Briteq Led Mega Beam, Briteq Led Pixel bar RGB.

It is also unclear how in 7.9.8 to create a new device using Fixture Type Editor with a resolution of .zlbr

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  • AlexSky changed the title to Update to ZerOS-7.9.8 there are problems.

Hi Alex,

16 hours ago, AlexSky said:

Devices in which no values were displayed: Briteq BT-575S, Briteq BT-575W, Briteq Led Mega Beam, Briteq Led Pixel bar RGB.

I have patched a BriteQ BT-575S into Phantom ORB XF running ZerOS 7.9.8. Selecting the fixture and tapping COLOUR, shows me "Colour Wheel" and "Colour Wheel Mode" parameters on encoders 1 and 2. Tap BEAM, and gobo controls are shown on encoders 2 and 3, tap BEAM again and I can page through.

What are you seeing when doing this? Are the encoders remaining blank (blue)? Is the "Intensity" display visible above the intensity wheel? Have you held SETUP and adjusted the LCD contrast?

16 hours ago, AlexSky said:

It is also unclear how in 7.9.8 to create a new device using Fixture Type Editor with a resolution of .zlbr

The Fixture Editor software still allows you to create fixtures in the .ift file format, which can be loaded into ZerOS 7.9.8. These custom fixture files will therefore be displayed in red in Add Fixtures and the Fixture Schedule, to indicate the fixtures are not from the library. If you would like fixtures adding to the library which are missing, please email the fixture's manual to us at fixturesupport@zero88.com, and we'll be able to get this added to the library for the next release.

I hope this helps, if you have any questions let us know.

Edward

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4 hours ago, Edward- Z88 said:

I have patched a BriteQ BT-575S into Phantom ORB XF running ZerOS 7.9.8. Selecting the fixture and tapping COLOUR, shows me "Colour Wheel" and "Colour Wheel Mode" parameters on encoders 1 and 2. Tap BEAM, and gobo controls are shown on encoders 2 and 3, tap BEAM again and I can page through.

What are you seeing when doing this? Are the encoders remaining blank (blue)? Is the "Intensity" display visible above the intensity wheel? Have you held SETUP and adjusted the LCD contrast?

Yes, I did so too, and in ORB XF encoders 2 and 3 remaining blank (blue), and "intensity" and 1 encoder, work. And in Phantom ORB XF everything works great. The contrast LSD checked all right.

I also tried other fixtures.. also do not work on the console.

Alexander

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Hi Alexander,

57 minutes ago, AlexSky said:

Yes, I did so too, and in ORB XF encoders 2 and 3 remaining blank (blue), and "intensity" and 1 encoder, work. And in Phantom ORB XF everything works great. The contrast LSD checked all right.

Thank you for confirming. On ORB XF, if you select a fixture, and encoders 2 and 3 remain blank, please view the "Wheels" desktop on the external monitor. Are the parameters displayed on encoders 2 and 3 here? If you use the physical encoders, do the values change on the external monitor?

Edward

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20 hours ago, Edward- Z88 said:

Thank you for confirming. On ORB XF, if you select a fixture, and encoders 2 and 3 remain blank, please view the "Wheels" desktop on the external monitor. Are the parameters displayed on encoders 2 and 3 here? If you use the physical encoders, do the values change on the external monitor?

I checked... Yes, the external monitor displays and changes values... And on the console there is no...

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1 hour ago, Edward- Z88 said:

Hi Alex,

After recording a cue with intensity information stored, please tap on the "Fade Up" or "Fade Down" fields in the Cue list window. Do the encoders display fade and delay times correctly?

Edward

Checked... same values change but are not displayed on the console LSD.

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Hi Alex,

On 10/15/2020 at 1:04 PM, AlexSky said:

Checked... same values change but are not displayed on the console LSD.

 

On 10/15/2020 at 1:43 PM, AlexSky said:

As I understood on the ORB XF console in version 7.9.8. the LSD screen does not work, and in version 7.9.7 everything works perfectly.

Thanks for all your information on this.

We have found an issue that is affecting the encoder displays on some ORB series consoles. We will look to release a bug fix for this as soon as possible.

In the meantime if you wish to roll back to ZerOS 7.9.7, please see the link below...

https://zero88.com/zeros#legacy

If you have any questions please let us know.

Edward

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On 10/19/2020 at 1:00 PM, AlexSky said:

Thanks, I downgrade to the version of ZeroOS 7.9.7.

I will follow the updates))

Alex

Thanks for posting this Alex, as a fellow ORB operator I will hold off upgrading for now.

7.9.7 question for you...

When using our MAC 250s the DMX parameters for Pan & Tilt show up as 100000 values as opposed to 0-255 or 0-100%.

Have you experienced this for any of your moving stock aswel, If so have you managed to get it to display the DMX value?

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On 10/16/2020 at 1:49 PM, Edward- Z88 said:

We have found an issue that is affecting the encoder displays on some ORB series consoles. We will look to release a bug fix for this as soon as possible.

In the meantime if you wish to roll back to ZerOS 7.9.7, please see the link below...

https://zero88.com/zeros#legacy

If you have any questions please let us know.

Edward

Hi Edward,

Can I down grade my Phantom ZerOS for PC using the legacy file?

I'm doing some work from home and would like my Phantom software to be the same as our physical Desk.

Thanks, Steve

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Hi Steve,

39 minutes ago, Gingersteve91 said:

Thanks for posting this Alex, as a fellow ORB operator I will hold off upgrading for now.

Just as a bit of an update, our software team have found and fixed this issue. We will be releasing this fix in the next few weeks.

40 minutes ago, Gingersteve91 said:

7.9.7 question for you...

When using our MAC 250s the DMX parameters for Pan & Tilt show up as 100000 values as opposed to 0-255 or 0-100%.

Have you experienced this for any of your moving stock aswel, If so have you managed to get it to display the DMX value?

Encoder wheel displays will show the DMX value being sent to the fixture. If you are seeing a value of 0-65535, this means this is a 16bit parameter, and it therefore uses a pair of DMX channels for control, rather than a single DMX channel for 8bit parameters, with a range from 0-255. 

37 minutes ago, Gingersteve91 said:

Can I down grade my Phantom ZerOS for PC using the legacy file?

I'm doing some work from home and would like my Phantom software to be the same as our physical Desk.

Yes you can. The ZerOS 7.9.7 download available below contains the release notes, console software, and Phantom ZerOS...

https://zero88.com/storage/downloads/51a59da7-2286-438b-8458-925b3a9f49cb/ZerOS-7.9.7.zip

I hope this helps, if you have any questions let me know.

Edward

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8 hours ago, Edward- Z88 said:

Hi Steve,

Just as a bit of an update, our software team have found and fixed this issue. We will be releasing this fix in the next few weeks.

Great news thanks for the update.

 

8 hours ago, Edward- Z88 said:

Encoder wheel displays will show the DMX value being sent to the fixture. If you are seeing a value of 0-65535, this means this is a 16bit parameter, and it therefore uses a pair of DMX channels for control, rather than a single DMX channel for 8bit parameters, with a range from 0-255. 

Ah ofcourse that makes sense sorry me being an idiot! This only changed for us a few updates ago, previously they always showed as 0-255... I used to use 3 digit reference points when plotting new pallets for shows so it threw me a little haha.

 

8 hours ago, Edward- Z88 said:

Yes you can. The ZerOS 7.9.7 download available below contains the release notes, console software, and Phantom ZerOS...

https://zero88.com/storage/downloads/51a59da7-2286-438b-8458-925b3a9f49cb/ZerOS-7.9.7.zip

I hope this helps, if you have any questions let me know.

Thats great thank you.

Steve.

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