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thierry

7.9.6 latency ?

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Hi everybody, and happy new year for all of you...

Since i'm in 7.9.6, the desk has a strange behaviour when i change the pages of the playbacks...

There's a big delay between the display of each page, and if i switch too fast too many times, the desk is completely "lost" unabled to display  anything right in time

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Hi,

I've just updated to 7.9.7 this afternoon.

It's a little bit better but nothing very fluent...

When i switch between pages slowly, it's all right, but if i need a quick change between 2 & 7 for example, the desk is out for a while before displaying the correct page.

It doesn't really matter to me cause "Light" is not often the main part of my events, but it's annoying ... 

I don't know how you guys manage that while your shows are running ?

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Hi Theirry,

3 hours ago, thierry said:

I've just updated to 7.9.7 this afternoon.

It's a little bit better but nothing very fluent...

Thank you for your feedback.

The software team are currently still investigating the cause of this. In the meantime if you have any questions let us know.

Edward

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Hi Thierry,

36 minutes ago, thierry said:

Hi,

is the team still investigating ? and am i the only one to have this issue ?

We have had another report of this on a LeapFrog 96, and are looking into the issue.

Remind me, is this Solution or SolutionXL you are seeing this issue on?

Edward

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Hi Thierry,

32 minutes ago, thierry said:

it's a SolutionXL

Thanks for confirming.

As you may be aware, the cause of the issue is the number of LCD displays that are updated when playback pages are changed on LeapFrog 96/SolutionXL consoles.

We are looking into a fix for this.

If you have any questions let us know.

Edward

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