Jon Hole
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Posts posted by Jon Hole
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Hi Derek,
27 minutes ago, keredyelesob said:How do we create a fixture that uses new functionality such as multicell control? To clarify for others, new functionality is NOT supported by the fixture tools.
Please remember you're talking about unfinished, unreleased beta software in our public forums. More than happy to continue this conversation in the beta forums, but not publicly.
27 minutes ago, keredyelesob said:OK, do you have a time line, as this is the first time you have mentioned the support for colours outside of RGBW
As you're fully aware, we currently take the position of not talking about our product roadmap. We've done this precisely because of not wanting to let users down - and have been very open and honest about how that has happened in the past . A few weeks ago, in response to another thread which you were part of, I asked "I'd be interested to be pointed towards other industry players who are willing to publish roadmaps with dates, as I'm unaware of them" - I haven't yet received any replies to that request, and I'd still be very interested to know of them.
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Nah, Mandy in marketing has been with Zero 88 longer than Edward and me put together! She's now part of a team that covers Zero 88, Strand, Vari-Lite and Color Kinetics... but none of the other Signify brands.
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You could use Macros to achieve this via ZerOS Remote app. Add "RemDim" as a UDK, and then record a Macro of you recording that ("RECORD MACRO 2 ENTER {Commands}" - then press the UDK - then press MACRO to stop recording the Macro).
(Because you select "Commands" rather than "Keys", you can delete RemDim from the UDK after recording the Macro and the Macro will continue to work).
Next / Previous is holding SHIFT whilst pressing the left / right arrow keys. Again, you could record Macros of this, so you then have a screen on ZerOS Remote which looks like this:
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Hi hafashah,
You can now record (& update, delete, etc) home / default / max levels just like any other cue, by setting up the default, pressing RECORD and then pressing HOME.
Note that all the setting in the Record Window apply, such as Tagging, Smart Tag, Snapshot, Selected Fixtures, etc.
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7 hours ago, kgallen said:
I can find user manuals now - although not down the support rabbit-hole
I've asked MarCom to add a link to the Manuals page onto the Support page...
6 hours ago, iank99 said:I've just had a quick look at the manuals page and can't see any links to Frog/Fat Frog (for example)
...and also add a link to the A-Z (for legacy manuals) onto the Manuals page. This should hopefully be live tomorrow.
2 hours ago, kgallen said:Jon's full time job the last couple of weeks - calming down the old-guard! 🤣
haha, not at all! Keep the feedback coming... (not that I need to say that 😉)
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3 hours ago, iank99 said:
It's very likely therefore (assuming no one did a FB & didn't take regular backups) that restoring a backup should fix the issue in the interim.
Let's not do that... we had so many complaints about the old knowledgebase... the search would ignore any words of three characters or less, so no results for "FLX" "FLX S" FLX S24" or "ORB"! If an article related to multiple products, it would pick one "randomly" to show in the breadcrumb list which created much confusion - you click FLX > Spare Fader and the breadcumb list would show ORB > Spare Fader 🤦♂️
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10 hours ago, Joshua said:
those then get sent via a usb to midi converter
What converter are you using? Does it look like this: http://www.arvydas.co.uk/2013/07/cheap-usb-midi-cable-some-self-assembly-may-be-required/
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Indeed! Solution has seen a lot of changes in the last few years which has given it a new lease of life, but the time has come.
(Software updates will, of course, remain available to Solution users for the foreseeable future).
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Edward and I felt the forum was in need of an autumn-clean (similar to a spring clean... we'll let you decide if we're 6 months late or 6 months early!).
Changes we've made:
- Replies are now allowed on topics within “News & Announcements”.
- "Solution & Solution XL" has been moved to “Legacy Products”.
- “Legacy Products” has been moved up to "Product Support", so it's easier to find.
- Descriptions of the "Data" and "Power" forums have been updated.
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The following forums have been deleted:
- "ZerOS (forum closed)" - the posts have been moved to relevant forums.
- "Fixture Library & Editor (forum closed)" - the posts have been moved to “General Discussion”
- "ZerOS Apps (forum closed)" - the posts have been moved to “General Discussion”
- “Fixture Support and profile requests" has moved location and has a less colourful icon!
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I had another thought last night... which would really upset me as an operator, but may be helpful to @martin-144 (we're all differnet!).
You could set up the GO button so that you have to press SHIFT and GO together to progress the cue.
Hold SETUP and press the GO button. Change the "Button Function" to "Flash" (so long as the fader is at full, this means it won't do anything). Now hold down SHIFT and change the "Button Function" to "Go (Fade)".
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You might find the more clicky buttons under the Multi-Function Faders are less easy to accidentally press? If so, you could copy the cues over to one of those playbacks instead (to do this really quickly - press COPY, then press the Master Playback GO button, then press the GO button of an empty playback on the left hand side).
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5 hours ago, kinous said:
The file is 1.1mb. Do you have another option to send it to you?
I don't believe a file of that size should be stopped by us... is your email provider blocking it? A URL to the file would be fine, if you've found it on their website?
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I've logged a request (ZOS-10842) to hide filetypes starting with "._", to avoid similar confusion in the future.
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We're currently beta testing ZerOS 7.10, which includes the following features:
- Multicell support
- Move functionality added to FLX & FLX S
- Move-on-Dark per-cue (aka "Mark Cue")
- Increase / decrease syntax now scales, and is now available on FLX
- 25+ Enhancements and Bug Fixes
This release is for all consoles and servers running the ZerOS Operating System (FLX, FLX S24 & S48, ZerOS Server, ORB Series, Solution Series, SCD Server & SCD Server Pro, Leap Frog 48 & 96, Phantom ZerOS offline software)
If you would like to become part of our Beta Test group, please send us an email to support@zero88.com including your Forum Username.
Thanks!
Jon
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17 hours ago, drscoop said:
Yes please, Edward, it’ll be interesting and helpful to see the future LED handling in advance.
I've sent you an email 🙂
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Have you still got the USB key plugged in? Unplug all USB devices and try rebooting.
Also, do you mean "ZerOS 7.9.9" (only two 9's?). Or are you running Beta software?
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5 hours ago, DALX said:
Not sure where you would find earlier versions of PhantomZerOS to load in shows from earlier version show files.
They're all available here to download: http://zero88.com/zeros#legacy
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You're welcome 🙂 !!!
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Although I don't have a timeline yet (multicell is highest priority), we had a meeting about this feature the week before last.
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1 hour ago, kgallen said:
You only see the detail lines for fixtures selected in the programmer.
You'll see selected fixtures AND any fixtures with information in the programmer... so if you select Fixture 1, change it's colour, deselect Fixture 1, you'll still see the fixture's details in the Output Window because the colour infromation is in the programmer. However, when you then Record that to a cue, the information is transfered from the Programmer to the Cue, so you'd no longer see that fixture (this is assuming "Smart Tag" isn't enabled. If it is enabled, you'd need to clear the programmer).
57 minutes ago, delfine said:Oh ok. So it's normal. Thanks. Do we see the same in a external monitor or a Ipad with Z monitor ?
External Monitor and Z Monitor should show you the same thing.
56 minutes ago, kgallen said:External monitor is the same as the internal touchscreen. You are using FLX S48?
Not quite, the Internal Touchscreen doesn't show you the Fixture Details of fixtures that are selected or in the programmer, only the external screen & Z Monitor shows you that.
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1 hour ago, delfine said:
J'ai une autre question. J'ai remarqué qu'avec un moniteur extérieur, j'avais, que je sois sur Channels ou playback, les projecteurs qui jouaient sous forme de ligne en dessous des circuits. Or, j'utilise une tablette avec Z monitor, et je n'ai cet aperçu très utile que lorsuqe je sélectionne mes channels quand je suis sur channels. Ai-je de nouveau zappé une étape, ou la visualisation sur Ipad est différents que sur une écran externe en DVI ?
Hello, please could you send us some photos / screenshots of what you're seeing please?
Bonjour, pourriez-vous nous envoyer des photos / captures d'écran de ce que vous voyez s'il vous plaît ?
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On 6/25/2021 at 10:55 PM, van den abbeele Eric said:
Do you think there will be an upcoming library update?
Yes, we're working on that one too 🙂
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Hi Eric,
There are a couple of bugs we know about that affect some users (for example, showfile compatibility when loading files from a specific version of ZerOS)... we've fixed these and uploaded them to this page under "public beta" - https://zero88.com/zeros#download - we're not shouting about this download, as it only fixes a couple of specific issues, so we point customers towards it when we know it will fix their issue. These fixes will get rolled into the next bigger release of ZerOS.
Talking of which... there will be the first Beta of ZerOS 7.10 in the next week or so, that brings some major new features to FLX and FLX S which people have been asked for for a long time!
Broken links/loss of support resources to help the community
in General Discussion
Posted
Hi Kevin,
These changes were completed back in November 2020, so any changes to our business in 2021 is completely irrelevant. Absolutely no data was lost, just moved. That update, which was principally initiated by myself – no one else, was directly as a result of having such poor feedback to our previous knowledgebase… which we’ve spoken about previously.
(It’s worth noting that the knowledgebase was only live for a little over three years. The forum contains much more information, spanning multiple decades, than the knowledgebase ever did).
So… I think this is less about us “going to sh*t” and more about some links within some forum topics (which are over one year old) being broken. There’s no doubt that it’s frustrating - equally so for Edward, Keith and I (if not more!). Unfortunately the old knowledgebase was not hosted on our servers, so we had no access to the raw database, data or code, so we could find no automatic solution. We manually updated all the links on our website and documentation. When we find forum articles that have out of date links, we try to update them - but manually reviewing 25,000+ forum posts is not a good use of our time.
To provide some background to our solution, and how to successfully find answers, we invested a lot of time and money into bespoke solutions to put information where customers would find it. The decision was to switch from starting at a central location (with hundreds of unrelated articles) to starting at the relevant product page. If you want information about a specific product, you go to that product's page. For current products, some of the information will be directly there, whilst most will be in the manual (accessible from the product page). For legacy products, this involved creating a page, with downloads and resources, for EVERY product Zero 88 manufactured over our 50 year lifespan - a horrific amount of work, but I'm really proud we chose to do it.
We know from logs and feedback that this is working well for most customers. The issue comes when longer term customers, who were used to previously having a central location, have to get used to the change – we’ve tried our best to communicate that across the forum, social media, etc.
No data in the old knowledgebase was lost - it was split into three categories:
In reviewing the situation for this reply, I have noticed two possible "gotchas" which might be causing some of this pain:
If there are specific suggestions on how we can improve, we'll always try to take those on board. Just last week, two seperate updates were made to our website based on really great suggestions through this forum - both were implemented within 24-48 hours.
Jon