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Edward Z88

Zero 88 Admin
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Posts posted by Edward Z88

  1. Hi @Simonkbike

    On 6/11/2022 at 10:51 AM, Simonkbike said:

    Getting error messages on boot so looks like I need to replace the battery.

    If you are receiving a “Non-Volatile RAM” error, this indicates the battery needs replacing. 

    To open the console, remove the screws in the diagram below..


    The front panel can then hinge away from the base - be careful not to tug any ribbon cables. The CR2032 coin cell can then be replaced. 

    Do feel free to email support@zero88.com if you need assistance.

    Hope this helps,


    • Thanks 1
  2. Hi @Rene van Hove

    Thank you for your description of the issue. 

    If you are unable to access the ZerOS Start-Up Tool, this suggests there is a hardware issue with the console. Could the console have experienced any impacts since it was working correctly?

    As your console is under warranty, I recommend sending us an email to support@zero88.com, including the console’s serial number. Feel free to email a picture of the serial number sticker on the rear of the console. Please also let us know your location, and we will be able to advise.

    If you have any questions, please let us know.


  3. Hi @snako

    1 minute ago, snako said:

    Just a quick post to tell you that the start up tool fixed my problem. I cleared the show file and load an older version and everything is fine now.

    There was no error messages, the boot was fine, the problem occured after the 2nd log screen when the console loaded the "internal show 2". It froze just after this.

    Thanks very much for the update. 

    2 minutes ago, snako said:

    Thanks for your help, I will send the error file to the support and hope it can maybe help for a future update.

    If you have received any debug files in the .zdb format, please do email these to support@zero88.com, to allow us to investigate further. 

    If you have any questions please let us know. 


  4. Hi @snako

    Welcome to the Zero 88 Forum. 

    3 hours ago, snako said:

    After I modified a playback, the console froze with a loading screen with the Z of ZerOS in the middle and a bar half completed.

    It doesnt move at all. I tried to plug off the console but as soon as it boots, it loads my session and the loading screen froze again.

    Really sorry to hear you have encountered this issue after updating your console’s software. 

    Upon booting the console after the issue, did you receive any error messages on the internal touchscreen, prior to the console freezing again?

    3 hours ago, kgallen said:

    Add a USB keyboard and mash F1 at boot. You’ll get some options. Worth having a USB key with 7.10 and 7.11 on it.

    See https://www.zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool

    As per @kgallen ‘s comment, I’d recommend accessing the ZerOS Start-Up Tool from the link above. This will allow you to firstly clear the show file from the console, which may have corrupted, causing the console to crash upon boot. You can then reboot the console, and load in your show file from a USB drive.

    If you haven’t backed up your show file to a USB drive, you can back-up the desk state to a USB drive, prior to clearing the show file. However, this will dump a file that you will need to email us, to allow us to recover your show file.

    If clearing the show file does not work, you can reinstall ZerOS 7.11 software from the Start-Up Tool. 

    If you have any questions, please let us know.


  5. Hi @Simonkbike

    12 hours ago, Simonkbike said:

    Patched some new fixtures into Solution desk (os

    Thank you for sharing the OS version. Would you also be able to share the Software Version? To confirm the current software version running on your console, please click the “Other Windows” button, found top left of the Output Window. From the drop-down choose System Info. In the window that opens will be a line of text displaying the “Software Version”.

    The latest software for Solution consoles is ZerOS 7.11. As some of your fixtures feature Lime LEDs, I would recommend updating to ZerOS 7.11, as this version applies Lime to the ZerOS colour mixing tools.

    13 hours ago, Simonkbike said:

    I can control intensity but colour selections having no effect on Output levels - stuck at RGB @100, W@0.

    Any obvious troubleshooting?

    How are you trying to adjust the fixture's colour? Do the colour encoder wheels give you control?

    If it is just the automatic colour palettes that are not working, as @keredyelesob mentions, please try clicking "Automatically Create Colour Palettes", and try again.

    If you have any questions, please let us know.


  6. Hi Eric,

    I think @iank99 has covered everything here. To add a couple of further comments:

    12 hours ago, van den abbeele Eric said:

    So I know that the Ethernet Cable have limited distance... Less than 100 meter, (DMX is Less than 400 m...)

    Have you some information about Ethernet signal Booster ? 

    There are many different approaches to running network cabling above 100m, most of which come down to personal preference and the specific requirements of each system.

    If you need a cable run of more than 200m, I would be tempted to go with Ian's suggestion, and move over to fibre for the cable run...

    8 minutes ago, iank99 said:

    You will need to find some transceivers to convert the copper ethernet to fibre optic and some fibre cable to link them (plus the appropriate terminations).


    14 minutes ago, iank99 said:

    If the ethernet is going to be used indoors and you have secure accessible storage - it might be feasible to create a daisy chain of ethernet switches - don't use managed hubs but "dumb" switches to reduce the possibility of lag.

    As Ian suggests, if you need a cable run between 100m and 200m, you could get away with putting a small Ethernet switch mid way along the line. Depending on the system you are creating, it could be useful to add a wireless access point at this location too. I would not recommend "daisy-chaining" multiple switches to achieve this, as the more "hops" you add, the more latency there will eventually be.

    10 minutes ago, iank99 said:

    It MIGHT be possible to use WiFi if you have "line of sight" - there are several companies that supply specially designed antennae to keep the signal as a "tight beam" but not cheap.

    The setup Ian is talking about here is specialist equipment. Personally, I wouldn't consider Wi-Fi for this, but YMMV. If you need to get a DMX universe remotely, then sending DMX wirelessly will be less of a headache than wirelessly sending your Ethernet network a great distance.

    If you have any questions, let us know.


    • Like 1
  7. Hi @francocampo

    54 minutes ago, francocampo said:

    I would like to make sure that when I change playback the moving heads do not go to home position and then move to the cue in playback.

    I believe disabling "Release On Lower" should achieve this behaviour.

    If you raise a playback for the first time, the fixtures will move from their default values, to the values from the raised playback. If you lower the playback, with release on lower disabled, the fixture's intensity will lower, but their colour, beam and position information will remain.

    Raising a second playback, will then move the fixture's values from the first playback, to the values of the second playback.

    If you would like to prepare the fixture's colour, beam and position information, prior to raising the second playback's fader, you could configure the playback's button to be a go button, rather than flash, and tap the button to manually prepare your fixtures.

    I hope this helps.


  8. Hi @Connor

    On 5/28/2022 at 2:01 PM, Connor said:

    I have had a look for the exact manual but unfortunately this an amateur dramatic company so file keeping isn't brilliant and I haven't been able to find it, would you be able to drop all four dmx profiles and I just trail and error it on my side until it works. 

    This fixture file contains five Phantom 250 Spot modes/versions...

    Showtec Phantom 250 Spot.ift

    Please try these, and let us know how you get on.


  9. Hi @Connor

    37 minutes ago, Connor said:

    I am using showtec phantom 250 spots. 

    There are actually 4 different versions of the Phantom 250 Spots, each with different DMX maps.

    24 minutes ago, droiddk said:

    DMX-chart confirms what Edward said, DMX value 255 = "close" (from manual)/ dimmer at zero so desk is working as it should.

    As @droiddk mentions, the Phantom 250 Spot in our library is the version with the inverted intensity.

    If you can provide us with a manual to your exact version of the Phantom 250 Spot, we will be able to provide you with the correct fixture file for your version.

    If you have any questions, please let us know.


  10. Hi @Connor

    Welcome to the Zero 88 Forum.

    13 hours ago, Connor said:

    But my problem is when my faders are down I'm the zero positions all lights are on full and when I move them to full positions the fixtures go out. The intensities seem to be inverted at standard default is their a way to. Swap this back around so when my faders are in the 0 position my fixtures are also at zero and not at full.

    Thank you for sharing a video. I have downloaded and removed your attached video, to save your forum storage space.

    Fixtures will default to a standard intensity, meaning 100% intensity = a DMX value of 255. However some fixtures do have inverted intensities, meaning to achieve full light output, the DMX value needs to be 0.

    What make, model and mode of fixture have you patched onto these faders? If you can let me know, I will check to see whether this fixture is incorrectly inverted in the library. If it is, I can share a corrected version of the fixture for you to load in.

    If you have any questions, please let us know.


  11. Hi @markhindle

    11 hours ago, markhindle said:

    How can i upgrade to 2 universe when the upgrade portal on the website is down?

    Our online universe upgrade portal is currently unavailable. If you would like to upgrade your console, to unlock an additional universe of DMX, please email us your console’s details file. On the console, please tap SETUP -> Upgrade -> Save Details and save the file to a USB drive. Please then attach this file to an email to support@zero88.com. Please also let us know when you require the universe upgrade, and we will be able to advise.


  12. Hi @pierotec

    Hope you’re well.

    4 hours ago, pierotec said:

    it would be interesting to be able to customize the windows on the external screen as in the old frogs. Example: hold down the Wiev key and color, group, playback, etc.,and then press the view key until the active window is positioned in the desired position and size. Sometimes it might be useful to display several cue lists at the same time or a full-screen color or shape window.

    Thank you for the suggestion. It is very helpful to hear people’s thoughts.

    ”Custom Desktop Layouts” are something we are keen to bring to FLX and FLX S consoles. If you haven’t seen it already, we have a poll running on the forum, to allow users to vote for their favourite features. Feel free to vote for “Custom Desktop Layouts” to bump it up the list…

    If you have any questions let us know. 


  13. Hi Ian,

    1 minute ago, delicolor said:

    I attach a screen grab (at 480) to show why I thought the old Phantom may have been the reason, it is from May 20th 2021 so by coincidence exactly one year ago.

    Ooo dear - that doesn't look good!

    10 minutes ago, delicolor said:

    I normally leave Youtube on auto. I looked again and it was running at 480p, although with stopping and starting again it gave me 720p. I have a 100 Meg pipe so top speed is normally fine.

    My average download speed is around 50Mbps, and YouTube seems to always automatically set the resolution to 1080p.


  14. Hi Ian,

    37 minutes ago, delicolor said:

    I thought that the buttons on the regular faders would only be a latching flash to full

    If you would like to trigger cues on playbacks with a fade, you would need to use the cue's fade up and down times to configure this.

    38 minutes ago, delicolor said:

    I see each of the four keys has the choice of being locked to one state or having ten available following the page button. Could a macro trigger a defined page 10 UDK even though the UDK is locked to page 1?

    It is not possible to control UDKs in the command line. Therefore, when you record a macro of a UDK being pressed, you are recording the physical key press. Therefore the macro would be activating the UDK on whatever playback page is currently chosen.

    35 minutes ago, delicolor said:

    I watched the online UDK video on Youtube to grasp what I could do with them and it struck me how difficult it is to read the drop-down menus on the old version of Phantom. It was never a problem following along with your PC as you could turn on the monitor or screen window but it is busy enough on the Youtubes with the visualiser as well.

    Apologies if I have misunderstood this, however are you having difficulty viewing the UDK Settings in the video below...

    I have just checked, and this is a screen grab I have done from 13:49...


    This seems pretty clear. Can you confirm you were watching the video in 1080p?

    37 minutes ago, delicolor said:

    Are there any plans to refresh the old videos using the new phantom? (Or perhaps you have and I’m looking in the wrong place).

    There are currently no plans to refresh these videos. They are still current, and the old Phantom front panel is not too detrimental to the videos, as keyboard shortcuts are used much of the time anyway.


  15. Hi @delicolor

    1 hour ago, delicolor said:

    I haven’t entirely got my head around macros yet but wonder how easy it would be for inputs to trigger MFK pushes

    By MFKs, I am assuming you are referring to what we call the "User Definable Keys"? (These are indeed multi-functional, so your terminology is fine - it is just we use the term MFKs for Solution consoles, and UDKs for FLX).

    You could record yourself 4 macros, where each macro is a button press of each UDK. Each macro could then be triggered by a remote switch. A remote switch press would then be exactly like tapping the physical UDK.

    Please see the link below for more information on UDKs...


    Please see the link below for information on programming Macros...


    Please see the link below for information on configuring Remote Switches...


    1 hour ago, delicolor said:

    rather than cues on a cue stack tucked out of the way somewhere?

    If it was me, I would probably go down the route of triggering cues from a "hidden" playback with the remote switches, rather than UDKs. But that is entirely personal preference.

    I hope this helps. If you have any questions, please let me know.


  16. Hi Kevin,

    On 5/17/2022 at 9:51 AM, Edward Z88 said:

    I have added your show file to ZOS-10961. This should aid the software team track down the cause of the issue.

    The software team have found the cause of this issue. The fix will be included in ZerOS 7.12.

    Many thanks,


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