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Posted

Trying to upgrade from 7.13

All goes OK, I then load a show file and, although it seems to go OK, no fixtures work although they seem to be receiving a signal.

Revert to 7.13 and load the show file and fixtures work OK

Tried this a number of times using various show files but no progress.

Also tried re-downloading 7.14

Is factory reset my next option?

Posted

Hi @RichardNR3

2 hours ago, RichardNR3 said:

All goes OK, I then load a show file and, although it seems to go OK, no fixtures work although they seem to be receiving a signal.

Upon loading the show file, the console should be restored to the exact state it was in when the show file was saved. 

Can you confirm that the button that toggles between Channels/Playbacks is functioning as expected when pressed?

Are intensity values changing in the Output window on the console as expected?

Please feel free to email us a copy of your show file to support@zero88.com, and we will take a look to see what may be causing the issue.

Please let us know if you have any questions.

Edward Smith
Product Specialist
Email Support

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