Touch screen

[Petera]

Our flxs48 touch screen has stopped working, display still working ok.

a mouse or memory stick work in top usb socket but not in rear, touch screen not working in either port.

Configuration? Any suggestions?

[kgallen]

External or internal touch screen? I think you're talking about external but you don't say.

Did you do the calibration procedure in Setup? You'll have to do this after for example a fresh ZerOS install, or a factory reset.

You might have to press the Update key for some monitors.

 

[Petera]

Sorry, yes, external monitor with hdmi and usb connections.

Internal touch screen working ok.

Tried the calibration procedure but touch screen not working to allow completion of the procedure.

[kgallen]

So if nothing works in the rear USB ports then @KWR88 is your man.

Can you test your touchscreen on another device like a windows 10 machine since you say it doesn’t work in any usb port on the console. 
 

Is it possible the monitor got damaged in any way and it doesn’t work and it took out the usb on the FLX S?

Does the monitor have any thru USB ports and if so can you see if those thru usb ports work with a known working usb device - from the FLX S and a Win 10 machine - even though we ‘know’ the touch on the monitor doesn’t work. Keith will need this info even if I can’t help you any further. 

[Edward Z88]

Hi @Petera

3 hours ago, Petera said:

Our flxs48 touch screen has stopped working, display still working ok.

14 minutes ago, Petera said:

external monitor with hdmi and usb connections.

Internal touch screen working ok.

Tried the calibration procedure but touch screen not working to allow completion of the procedure.

We are aware of a compatibility issue in ZerOS 7.13 software, that can prevent certain models of external touchscreens from calibrating on FLX S48 consoles. It sounds like your touchscreen is one of the affected models.

This compatibility issue will be solved in ZerOS 7.14 software once released. If you would like to try an early-access beta version that includes a fix for this issue, please let me know.

This compatibility issue is not present in ZerOS 7.11 software. Therefore, if you would like to roll back your console's software, please let me know, and I can share installation instructions. Please note that there is no guarantee show files saved in ZerOS 7.13 can be imported into ZerOS 7.11 software correctly.

3 hours ago, Petera said:

a mouse or memory stick work in top usb socket but not in rear

Sorry to hear the rear USB port on your console doesn't seem to be working. Do you have a low power USB LED desk light you can try connecting to the rear USB port?

[Petera]

Thanks all.

I will access to the flx in the morning will check suggestions then and update.

 

[scottydog75]

On 5/17/2023 at 4:27 PM, Edward Z88 said:

We are aware of a compatibility issue in ZerOS 7.13 software, that can prevent certain models of external touchscreens from calibrating on FLX S48 consoles. It sounds like your touchscreen is one of the affected models.

Hi Edward,

Is this a known issue on FLX as well? My current touch screen wasn't working, then it was, and now it is not again! (Running ZerOS 7.13)

Thanks

Alex

[Edward Z88]

Hi Alex,

2 minutes ago, scottydog75 said:

Hi Edward,

Is this a known issue on FLX as well? My current touch screen wasn't working, then it was, and now it is not again! (Running ZerOS 7.13)

Thanks

Alex

No - this is a FLX S48 hardware-specific issue. 

If you go to Z -> System Information-> System Info, can you see the touchscreen listed as a USB device at the bottom?

[scottydog75]

Hi Edward,

I assume it is detecting it, as "0408:3008" disappears when I unplug the USB connection to the monitor.

[Edward Z88]

48 minutes ago, scottydog75 said:

I assume it is detecting it, as "0408:3008" disappears when I unplug the USB connection to the monitor.

Yep that’s the one. What happens if you attempt to calibrate the monitor?

[scottydog75]

No response from the desk, I try and tap on the first calibration point (and areas around it) and it doesnt detect any touch. I have previously confirmed the monitor is functional when connecting it to my Win 10 PC.

[DALX]

As a test can you load ZerOS 7.11 into your desk and see if the touch screen is working again ?

I use a Dell P2418HT 24 inch touch screen monitor with my FLX S48. The five point touch did not work on the external monitor with ZerOS 7.12, 7.13 but works with the Beta 7.14. I was able to use single point touch on the external monitor and the monitor calibration worked for each version of Zeros with my Dell P2418HT monitor.

[Edward Z88]

On 5/19/2023 at 7:25 PM, scottydog75 said:

No response from the desk, I try and tap on the first calibration point (and areas around it) and it doesnt detect any touch. I have previously confirmed the monitor is functional when connecting it to my Win 10 PC.

With the external touchscreen connected, please go to the calibration screen. Then tap the first point. If there's no response, tap the UPDATE key, wait 3 seconds, and then try again.

If there's still no response, please could you remind me of your touchscreen model?

[scottydog75]

2 hours ago, Edward Z88 said:

If there's still no response, please could you remind me of your touchscreen model?

Hi Edward, 

Unfortunately still no response. Iiyama ProLite T2252MTS.

As suggeted by DALX, I tried downgrading to 7.12 & 7.11 - still both with no reponse, so maybe I'm wondering if it could be my monitor again after all? 

[Petera]

All cables refitted, factory reset carried out, last saved show ( after touch screen failed) reloaded. Screen calibrated, all now working!

[Edward Z88]

9 minutes ago, Petera said:

All cables refitted, factory reset carried out, last saved show ( after touch screen failed) reloaded. Screen calibrated, all now working!

Hi @Petera - thanks for the update, really pleased to hear it.

[Edward Z88]

29 minutes ago, scottydog75 said:

Hi Edward, 

Unfortunately still no response. Iiyama ProLite T2252MTS.

As suggested by DALX, I tried downgrading to 7.12 & 7.11 - still both with no reponse, so maybe I'm wondering if it could be my monitor again after all? 

I'm not really sure what to suggest - there aren't any touchscreen compatibility issues affecting FLX between ZerOS 7.11 - 7.13.

Could it be as simple as an intermittent USB cable connecting the touchscreen?

When the touchscreen stops responding, is this always after having used the touchscreen with another device for example, or does it "randomly" stop responding?

On 5/19/2023 at 5:36 PM, scottydog75 said:

My current touch screen wasn't working, then it was, and now it is not again! (Running ZerOS 7.13)

Has it worked at all with ZerOS 7.13?

[scottydog75]

Hi Edward,

I've re-plugged my touch screen into my PC and this is also now unresponsive - so I unfortunately assume the touchscreen element of the monitor is on the way out  

Thanks for the troubleshooting tips anyway!

[Edward Z88]

1 hour ago, scottydog75 said:

I've re-plugged my touch screen into my PC and this is also now unresponsive - so I unfortunately assume the touchscreen element of the monitor is on the way out  

Apologies if you've already tried this - have you tried a different USB-A to USB-B cable?

[scottydog75]

I did try which didn't make a difference at the time, however... I have since dismantled the monitor, and given the optical sensors and reflectors a good clean, and currently (fingers crossed) the monitor is now working correctly both on PC and FLX!

Sorry for the wild goose chase, dodgy hardware after all! 

[Edward Z88]

25 minutes ago, scottydog75 said:

I have since dismantled the monitor, and given the optical sensors and reflectors a good clean, and currently (fingers crossed) the monitor is now working correctly both on PC and FLX!

Excellent! Pleased to hear your touchscreen is up and running again.