SimonH Posted January 12, 2023 Report Posted January 12, 2023 Thought this place might be dead and forgotten but finally managed to log in. Very quiet and lonely here though. 1 Quote
kgallen Posted January 12, 2023 Report Posted January 12, 2023 Let's see if this post works... Edward says their "new" IT has had a lot of server issues. Quote
kgallen Posted January 12, 2023 Report Posted January 12, 2023 OK it works. Glad it's back! Phew! Quote
Philip Mellor Posted January 12, 2023 Report Posted January 12, 2023 It seems to be working now. I tried logging in yesterday from my PC and the response from the server was "access denied" (despite a correct username and password) but I've been able to login just now. Quote
droiddk Posted January 12, 2023 Report Posted January 12, 2023 Hurraaaa. Down for...1 month...? Glad it is back! Kind Regards Quote
SimonH Posted January 16, 2023 Author Report Posted January 16, 2023 Think it's only you and me on here!! Quote
kgallen Posted January 16, 2023 Report Posted January 16, 2023 14 minutes ago, SimonH said: Think it's only you and me on here!! This thing keeps going down and keeps losing my posts, so I'm having one last try then I'm giving up until it gets more stable! Quote
Edward Z88 Posted January 16, 2023 Report Posted January 16, 2023 Hooray we’re back up and running! Thanks for your patience everyone. For those of you that haven’t already emailed us to ask what on earth happened, zero88.com webpages began to forward to their new home on the vari-lite.com site. However in the process, the forum was affected, resulting in extremely limited functionality. Apologies once again for the inconvenience, particularly over the festive season. If you have any questions, as always just let us know. Edward Quote Edward Smith Product Specialist Email Support
Edward Z88 Posted January 16, 2023 Report Posted January 16, 2023 10 hours ago, kgallen said: This thing keeps going down and keeps losing my posts, so I'm having one last try then I'm giving up until it gets more stable! Apologies if you’ve been encountering stability issues now that the forum is back up and running. We’re monitoring the forum to ensure it is functioning correctly again. Edward Quote Edward Smith Product Specialist Email Support
Edward Z88 Posted January 17, 2023 Report Posted January 17, 2023 Hi All, 13 hours ago, Edward Z88 said: Apologies if you’ve been encountering stability issues now that the forum is back up and running. We’re monitoring the forum to ensure it is functioning correctly again. If you still receive "Access Denied" errors, please go into your browser's settings, and clear all cookies for the whole of zero88.com. You can then sign back into the forum, and shouldn't encounter the error again. Please let us know if you have any questions. Edward Quote Edward Smith Product Specialist Email Support
Ed75 Posted January 17, 2023 Report Posted January 17, 2023 Thanks for your info! I did not have anything in a hurry, so i didn't send any mails for inquiery about the forum problems. Now I understand, and of course many thanks for solving these. Kind regards !! Quote Freelance Theatre Lighting designer/operator/allround technician/tech production/rental . Netherlands. FLX, FLX S48 2U, Solution, 13" multitouch monitor, 15" portable multitouch monitor, 11.4" lenovo thinkpad touch, network hub with wifi, powered usb hub, keyboard, trackball. 2x Elgato Streamdeck, nodes: showtec 2-3 and Lightshark node-4 2x 19" networkswitch, IOS zeros remote. 22" Iiyama.
Ed75 Posted January 18, 2023 Report Posted January 18, 2023 Test. Tried to post a message elsewhere, (test & beta) didn't work. Quote Freelance Theatre Lighting designer/operator/allround technician/tech production/rental . Netherlands. FLX, FLX S48 2U, Solution, 13" multitouch monitor, 15" portable multitouch monitor, 11.4" lenovo thinkpad touch, network hub with wifi, powered usb hub, keyboard, trackball. 2x Elgato Streamdeck, nodes: showtec 2-3 and Lightshark node-4 2x 19" networkswitch, IOS zeros remote. 22" Iiyama.
kgallen Posted January 22, 2023 Report Posted January 22, 2023 Forum is still pretty messed up. I can post on occasion then immediately after I can’t edit or post again. 1 Quote
Jon Hole Posted January 23, 2023 Report Posted January 23, 2023 19 hours ago, kgallen said: Forum is still pretty messed up. I can post on occasion then immediately after I can’t edit or post again. Sorry we're still having issues - we're trying to work out what's going on but currently we can't find the pattern. Out of interest, do you have the same problems if you use "Incognito" / "InPrivate" / whatever your browser calls it! Quote Jon Hole Global Product Manager, Systems and Control
kgallen Posted January 24, 2023 Report Posted January 24, 2023 Test from iPhone chrome incognito tab. Quote
KWR88 Posted January 24, 2023 Report Posted January 24, 2023 incognito and standard chrome both seem to work for me Quote Regards, Keith Rogers Zero 88 Support: support@zero88.com
iank99 Posted January 24, 2023 Report Posted January 24, 2023 This is me via an Incognito window too :) Quote Ian Knight aka The Service Guy - www.serviceguy.co.uk
kgallen Posted January 24, 2023 Report Posted January 24, 2023 This is me from a normal window... Quote
Edward Z88 Posted January 25, 2023 Report Posted January 25, 2023 Hi All, Apologies once again for the forum intermittently preventing replies from being submitted. We are continuing to investigate. Edward Quote Edward Smith Product Specialist Email Support
Edward Z88 Posted January 31, 2023 Report Posted January 31, 2023 Dear All, We have now implemented a change, which we believe will solve the issue with the forum, that was sometimes causing access errors when submitting replies. If you do continue to encounter this, please send us an email to support@zero88.com Edward 1 Quote Edward Smith Product Specialist Email Support
kgallen Posted February 6, 2023 Report Posted February 6, 2023 I still can't reliably add comments to posts. I tried several times over the past few days to help various posters. only to receive the Access Denied response. I logged out and in again. Didn't help. I cleared the Cache on Chrome. Didn't help. Quote
Jon Hole Posted February 6, 2023 Report Posted February 6, 2023 55 minutes ago, kgallen said: I still can't reliably add comments to posts. Hi @kgallen… another change has been implemented this morning - this reply is me testing posting with a quote and a tag/mention! Quote Jon Hole Global Product Manager, Systems and Control
kgallen Posted February 6, 2023 Report Posted February 6, 2023 Hi Jon, One example of a fail for me included a reply with a link to the FLX manual (the Output Window query on FLX S, Edward has posted that link now). I don't know if having a link in my reply was part of the issue (I suspect not), but mentioning it anyway. You've also addressed the query on move on dark not only being for position, so that one is dealt with too 🙂 Quote
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