Solution rebooting

[Petera]

Our solution (running 7.11) has just rebooted mid show. OK during the previous 5 performances. Had been stable in the current state, no cue due when reboot occurred.

[Edward Z88]

Hi @Petera

On 6/25/2022 at 2:57 PM, Petera said:

Our solution (running 7.11) has just rebooted mid show. OK during the previous 5 performances. Had been stable in the current state, no cue due when reboot occurred.

Sorry to hear this. What did you see on the external monitor? Did the console go straight from the normal interface, to the first boot screen?

Was there a certain button that was pressed, that seemed to trigger the reboot?

How long did the console take to reboot?

Edward

[Petera]

Hi Edward, 

Thanks for your reply. 

The desk was "unmanned" at the time. No cues were triggered at the time of reboot.

By the time I saw the screen ( I was filming the show at the time) it was displaying the "normal" load sequence.

For info we have two monitors connected in parallel on the vga, could this prompt a reboot?

Regards

Peter

[Edward Z88]

Hi Peter,

37 minutes ago, Petera said:

The desk was "unmanned" at the time. No cues were triggered at the time of reboot.

By the time I saw the screen ( I was filming the show at the time) it was displaying the "normal" load sequence.

Thank you for the information. Without any error messages, it is hard to say what may have caused this.

33 minutes ago, Petera said:

For info we have two monitors connected in parallel on the vga, could this prompt a reboot?

If you encounter this issue again, it would be worth just connecting a single monitor, to see if this resolves the issue. If you need an extra monitor, you can add additional desktops using the ZerOS Monitor app for Windows and tablets.

What USB devices were connected to the console?

If you have any questions, please let us know.

Edward