Console freezing 7.11

[snako]

Hello,

I got a FLX S48 in my theater. I upgraded it in 7.11 30 minutes ago.

After I modified a playback, the console froze with a loading screen with the Z of ZerOS in the middle and a bar half completed.

It doesnt move at all. I tried to plug off the console but as soon as it boots, it loads my session and the loading screen froze again. 

I got no response from the console when this occurs, nothing works.

It seems that the problem is tied with the session...

Is there a safe mode or something like this that can take me out of this situation ?

I'm in a big trouble if i can't find a solution before tomorrow...

Sorry for my bad english, and thx for your help ! 

[kgallen]

Add a USB keyboard and mash F1 at boot. You’ll get some options. Worth having a USB key with 7.10 and 7.11 on it.

See https://www.zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool

[Edward Z88]

Hi @snako

Welcome to the Zero 88 Forum. 

3 hours ago, snako said:

After I modified a playback, the console froze with a loading screen with the Z of ZerOS in the middle and a bar half completed.

It doesnt move at all. I tried to plug off the console but as soon as it boots, it loads my session and the loading screen froze again.

Really sorry to hear you have encountered this issue after updating your console’s software. 

Upon booting the console after the issue, did you receive any error messages on the internal touchscreen, prior to the console freezing again?

3 hours ago, kgallen said:

Add a USB keyboard and mash F1 at boot. You’ll get some options. Worth having a USB key with 7.10 and 7.11 on it.

See https://www.zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool

As per @kgallen ‘s comment, I’d recommend accessing the ZerOS Start-Up Tool from the link above. This will allow you to firstly clear the show file from the console, which may have corrupted, causing the console to crash upon boot. You can then reboot the console, and load in your show file from a USB drive.

If you haven’t backed up your show file to a USB drive, you can back-up the desk state to a USB drive, prior to clearing the show file. However, this will dump a file that you will need to email us, to allow us to recover your show file.

If clearing the show file does not work, you can reinstall ZerOS 7.11 software from the Start-Up Tool. 

If you have any questions, please let us know.

Edward

[snako]

Hello there,

Just a quick post to tell you that the start up tool fixed my problem. I cleared the show file and load an older version and everything is fine now.

There was no error messages, the boot was fine, the problem occured after the 2nd log screen when the console loaded the "internal show 2". It froze just after this.

Thanks for your help, I will send the error file to the support and hope it can maybe help for a future update.

 

[Edward Z88]

Hi @snako

1 minute ago, snako said:

Just a quick post to tell you that the start up tool fixed my problem. I cleared the show file and load an older version and everything is fine now.

There was no error messages, the boot was fine, the problem occured after the 2nd log screen when the console loaded the "internal show 2". It froze just after this.

Thanks very much for the update. 

2 minutes ago, snako said:

Thanks for your help, I will send the error file to the support and hope it can maybe help for a future update.

If you have received any debug files in the .zdb format, please do email these to support@zero88.com, to allow us to investigate further. 

If you have any questions please let us know. 

Edward