drscoop Posted May 4, 2022 Report Posted May 4, 2022 I'm probably missing something silly/obvious, but has anyone any thoughts on connecting an FLX S24 to Capture 2019 Solo (licensed) on 7.11? It seemed to work fine previously on 7.10 but now I cannot seem get my desk, or Phantom ZerOS, to talk to Capture. I have previously found that Capture is always a bit of a faff when it comes to connectivity, but I've just spent a frustrating 2 hr trying all I can think of to get a show working in the visualiser. I have tried: - desk to PC via ethernet router, checking Capture IP and desk broadcast IP match - Desk over wifi router with matched IPs - PC with PhantomOS to Capture on the same machine (IPs checked an correspond ok) - Laptop with PhantomOS to Capture on the same machine (IPs checked an correspond ok) - Desk on wifi to Capture on laptop on same network, with both static IPs or with DHCP enabled In all cases, the ZerOS remote apps all work fine, so the desk and laptop/PC are talking, and the network status shows that the desk is transmitting CITP, but Capture will not recognise any desk input. It seems to be a Capture listening issue, I think. I've also tried starting at CITP Universe 0 or 1, and also tried Streaming ACN and ArtNET for connectivity, all to no avail... I've run out of things I can think of to try... any suggestions warmly welcomed. Quote
Edward Z88 Posted May 5, 2022 Report Posted May 5, 2022 Hi @drscoop Hope you're well. The guide below provides useful information with regards to potential IP addresses you may use... https://zero88.com/manuals/zeros/networking/connecting-to-capture 13 hours ago, drscoop said: Capture IP and desk broadcast IP match 13 hours ago, drscoop said: matched IPs To confirm, devices on a network cannot share the same IP address. Devices need to be on different IP addresses, but on the same subnet. See the link below for more information... https://zero88.com/manuals/zeros/networking/ip-addressing 13 hours ago, drscoop said: It seems to be a Capture listening issue, I think. I've also tried starting at CITP Universe 0 or 1 Capture defaults to starting at CITP universe 0. Therefore please ensure your Desk Universes are routed on CITP universe 0 upwards. If you are still not getting any response in Capture, in Capture click the "Windows" drop-down at the top, and choose "Universes..". Then click the "More" button, and from the drop-down click "Connectivity Options". In the window that opens, double click on the IP address field below CITP. You can then force Capture to "listen" on a specific network interface, by choosing the IP address of the network interface your console is connected to. You will then need to restart Capture. I hope this helps. Let us know how you get on. Edward Quote Edward Smith Product Specialist Email Support
drscoop Posted May 6, 2022 Author Report Posted May 6, 2022 Thanks Edward, Just to clarify, the desk and PC are on different IPs but the Capture "listen" IP and the desk "broadcast" IPs matched... my poor choice of phrasing. I also tried with both static IPs and with DHCP-assigned addresses to no avail... I'm intrigued to check if Phantom ZerOS 7.10 works (I suspect not, as I think it's a Capture listening issue as all other connectivity works robustly) and whether a fresh Capture install helps. I did try a new Capture show file, in case my showfile had corrupted, but that didn't help either... I also need to check what happens if I use the loopback IP when Capture and Phantom ZerOS are on the same PC - if I can get that working OK, I can get on with some show file work, and worry about desk/Capture connectivity later... I had the desk and laptop running Capture connected by direct Cat5 and also then over a dedicated wifi network, but with Capture restricted to listen to the broadcast IP reported by the desk, I got no response. Interestingly, Capture showed some of the luminaires already on (I expected as there as no fixtures selected and outputting on the desk the showfile would be dark) whether there was some disconnect in the DMX addressing, though nothing looked obvious. I'm also a little intrigued - as the desk can output sACN and ArtNet, and Capture can receive both of these, is it possible to connect the two systems using a protocol other than CITP? I'll keep noodling away and report back. It's odd that it was working ok recently, but not after the switch to 7.11, but I feel that may be co-incidental. Quote
Edward Z88 Posted May 6, 2022 Report Posted May 6, 2022 Hi @drscoop 1 minute ago, drscoop said: Just to clarify, the desk and PC are on different IPs but the Capture "listen" IP and the desk "broadcast" IPs matched... my poor choice of phrasing. 3 minutes ago, drscoop said: but with Capture restricted to listen to the broadcast IP reported by the desk, I got no response. Apologies - I'm not quite sure what you mean by this. What do you mean by the "Capture "listen" IP"? Feel free to attach a screen shot if that's easiest. 3 minutes ago, drscoop said: I'm also a little intrigued - as the desk can output sACN and ArtNet, and Capture can receive both of these, is it possible to connect the two systems using a protocol other than CITP? Yes - you can use sACN or Art-Net, instead of using CITP to control Capture. If you use sACN or Art-Net, you will just be sending DMX data over the network. This means there will not be 2-way communication between ZerOS and Capture with these protocols, whereas when using CITP, ZerOS can receive feedback from Capture. Please see the video below for more information... It is worth mentioning that to output sACN or Art-Net from Phantom ZerOS, you will need an unlock dongle. An unlock dongle is not however required to output CITP from Phantom ZerOS to control Capture. Edward Quote Edward Smith Product Specialist Email Support
drscoop Posted May 6, 2022 Author Report Posted May 6, 2022 6 hours ago, Edward Z88 said: Hi @drscoop Apologies - I'm not quite sure what you mean by this. What do you mean by the "Capture "listen" IP"? Feel free to attach a screen shot if that's easiest. It is worth mentioning that to output sACN or Art-Net from Phantom ZerOS, you will need an unlock dongle. An unlock dongle is not however required to output CITP from Phantom ZerOS to control Capture. Edward Thanks again Edward - that'd explain why I couldn't get anything with sACN or Art-Net! For Capture, I was referring to what I think is the IP address Capture "listens" to for output from PhantomOS. I think we're talking about the same thing with different terms... Appreciate there may be a more elegant/correct terminology... The good news is, using the localhost Loopback IP, I now have control of my showfile using Phantom ZerOS again... Quote
Edward Z88 Posted May 6, 2022 Report Posted May 6, 2022 Hi @drscoop 39 minutes ago, drscoop said: For Capture, I was referring to what I think is the IP address Capture "listens" to for output from PhantomOS. I think we're talking about the same thing with different terms... Ah I see, thanks for clarifying. Yes - the connectivity options allow you to force Capture to listen for a protocol on a particular network interface of your PC. 39 minutes ago, drscoop said: The good news is, using the localhost Loopback IP, I now have control of my showfile using Phantom ZerOS again... Great, pleased to hear it. Let us know if there’s anything else we can help with. Edward Quote Edward Smith Product Specialist Email Support
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