delfine Posted March 22, 2022 Report Share Posted March 22, 2022 Bonjour, Je recherche ici des utilisateurs qui ont souvent leur console qui se fige. Les boutons physique, pas l'écran tactile. Je cherche d'où vient ce soucis récurrent depuis l'acquisition cette console et aimerais connaître vos expériences. Merci à tous Quote Link to comment Share on other sites More sharing options...
Davidmk Posted March 22, 2022 Report Share Posted March 22, 2022 I haven't properly checked this out but once or twice, when I've finished programming for a show, I've left the console on for a long time - more than an hour - and when I've returned it has been non-responsive. I haven't reported it before because it is rare, a restart has fixed it and I haven't got precise details for support to go on. It's never happened while I'm actually operating controls even if that is infrequent. Quote Link to comment Share on other sites More sharing options...
delfine Posted March 22, 2022 Author Report Share Posted March 22, 2022 Oui, ça m'arrive aussi chaque fois que je la laisse pendant que je suis au plateau... Quand je reviens, je suis obligée d'éteindre et rallumé. Moi, c'est assez souvent. Elle ne s'est jamais figée lorsque je suis en plein show. Ici, on me dit que c'est à cause du routeur, mais j'ai un doute. En tout cas, j'ai eu le même problème sur une autre console FLX S48. Aussi, dès que l'on branche un routeur, ou un autre périphérique genre clavier, elle se fige aussi. Merci pour ton expérience. ça permet d'essayer de comprendre d'où vient le problème... Quote Link to comment Share on other sites More sharing options...
Davidmk Posted March 22, 2022 Report Share Posted March 22, 2022 I don't use a router but I do have a Windows tablet attached running the monitor app. This works because both the desk and the tablet have fixed i/p addresses and I use a cross over network cable. That said, it could be because I'm using the network connection or because the monitor app or the tablet times out in some way. As I said, I haven't researched it properly. (I use the tablet instead of a screen because it's more portable and it means I have a Windows device for things like the fixture editor.) Quote Link to comment Share on other sites More sharing options...
kgallen Posted March 23, 2022 Report Share Posted March 23, 2022 I have certainly had my (full size) FLX freeze both in a show and after having sat idle for a while. This was on earlier ZOS versions (and all were reported here). I don’t have enough hours experience in the last couple of years and ZOS versions to know if this is still the situation. I had concerns at the time that there was an underlying hardware issue (signal timing or signal integrity), since my FLX is a very early build, but if this phenomena is also seen on the FLX S range then maybe the pendulum swings to more of a software problem than hardware. Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted March 23, 2022 Report Share Posted March 23, 2022 Hi All, @delfine and I have a meeting scheduled for next week, to explore why their router is causing instability. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
Davidmk Posted March 23, 2022 Report Share Posted March 23, 2022 3 hours ago, kgallen said: (full size) FLX I should point out that I have a full size FLX as well 3 minutes ago, Edward Z88 said: router is causing instability And I don't have router Quote Link to comment Share on other sites More sharing options...
kgallen Posted March 23, 2022 Report Share Posted March 23, 2022 53 minutes ago, Davidmk said: I should point out that I have a full size FLX as well And I don't have router Ditto, no networking on mine either. My FLX is only ever attached to a USB keyboard and mouse, touchscreen monitor (USB+DVI-D) and lighting network via DMX outputs. And a USB stick and desk light. Quote Link to comment Share on other sites More sharing options...
Davidmk Posted March 23, 2022 Report Share Posted March 23, 2022 32 minutes ago, kgallen said: networking on mine either I have a peer to peer network (desk and tablet) but no router. We need @Edward Z88 to suggest tests and data to collect (if any are possible). Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted March 23, 2022 Report Share Posted March 23, 2022 Hi All, I think there are three different things going on here: @delfine has experienced an issue with their FLX S front panel freezing, with ZerOS continuing to run, when their router is connected. This will not affect FLX hardware. Delfine and I will investigate further in our meeting. @kgallen is mentioning crashes that to my knowledge have all been fixed in later versions of ZerOS. @Davidmk sorry to hear you have experienced freezes with your FLX. As you almost always use the console when connected to a network, it is almost impossible to say that the network is the cause. If you noticed they only occurred when connected to your network, this would of course be a different story. If the issue does occur again, please take a picture of the console in its frozen state, and email this along with your current show file to support@zero88.com. If you have any questions, please let me know. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
Davidmk Posted March 23, 2022 Report Share Posted March 23, 2022 Thank you Edward. What I'd like to do is find a way to repeat the issue under controlled conditions. I'm up to date on software but what conditions have caused it in the past (and have been fixed)? I could at least rule these out and maybe they will give me a clue. PS I'm qualified software tester (ISTQB Foundation) but I qualified 6 years ago and I haven't been doing it for 3 years so pretty rusty Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted March 23, 2022 Report Share Posted March 23, 2022 Hi David, 41 minutes ago, Davidmk said: What I'd like to do is find a way to repeat the issue under controlled conditions. I'm up to date on software but what conditions have caused it in the past (and have been fixed)? I could at least rule these out and maybe they will give me a clue. To confirm, have you experienced your FLX being unresponsive whilst running ZerOS 7.10? 42 minutes ago, Davidmk said: PS I'm qualified software tester (ISTQB Foundation) but I qualified 6 years ago and I haven't been doing it for 3 years so pretty rusty I've just noticed that you are not a member or our Software Testing area of the forum. Let me know if you would like to join! Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
Davidmk Posted March 23, 2022 Report Share Posted March 23, 2022 Have thought about it. Trouble is I have gigs every few days so I'd be forever loading the Beta version then reloading the current one. Either that or taking risk with the beta on a live show. Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted March 23, 2022 Report Share Posted March 23, 2022 Hi David, 1 hour ago, Davidmk said: Have thought about it. Trouble is I have gigs every few days so I'd be forever loading the Beta version then reloading the current one. Either that or taking risk with the beta on a live show. Yep, fully understand that. If you do change your mind and would like access, just drop me an email. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
Davidmk Posted March 24, 2022 Report Share Posted March 24, 2022 22 hours ago, Edward Z88 said: experienced your FLX being unresponsive whilst running ZerOS 7.10 Sorry, missed this question. At the moment, I'm not sure I have. Certainly the instance that caused me to take steps to protect myself (buying a splitter that continues sending the last state if it loses incoming DMX) was before I updated to 7.10 Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted March 24, 2022 Report Share Posted March 24, 2022 Hi David, 37 minutes ago, Davidmk said: Sorry, missed this question. At the moment, I'm not sure I have. Certainly the instance that caused me to take steps to protect myself (buying a splitter that continues sending the last state if it loses incoming DMX) was before I updated to 7.10 Thanks for the information. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
delfine Posted November 29, 2022 Author Report Share Posted November 29, 2022 Bonjour, Help ! Je commence à être desespérée. Cette console n'est vraiment pas sûre. Elle se fige, je ne sais pas pourquoi ? J'ai voulu commencer un show et juste avant de l'envoyer, public en salle,... Elle se fige. Je tiens à préciser que ce sont les boutons physique qui ne répondent plus ! Je commence vraiment à regretter mon achat. Rien ne résouds mon problème. J'ai changé de routeur, j'ai fait tout ce que nous avions vu avec Edward, changé de clé USB, j'aimerais savoir d'où vient le problème. Même si je dois éliminer un outil : Routeur pour l'ipas, clé USB, je ne sais pas, je suis prête à le faire, juste pour être certaine qu'elle ne plante pas juste au début du spectacle !!! merci. delphine Quote Link to comment Share on other sites More sharing options...
kgallen Posted November 29, 2022 Report Share Posted November 29, 2022 Retirez toutes les clés USB. Quelle version de ZerOS ? Avez-vous changé quelque chose récemment (matériel/logiciel) qui aurait pu déclencher les problèmes ? Remove any USB sticks. What ZerOS version? Did you change anything recently (hardware / software) that may have triggered the problems? Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 29, 2022 Report Share Posted November 29, 2022 Bonjour Delphine, Nous sommes désolés d'apprendre que vous avez rencontré ces problèmes avec votre console. Il semble y avoir quelque chose dans votre système qui cause des interférences importantes, ce qui provoque le blocage du panneau avant pendant que ZerOS continue de fonctionner. Si vous exécutez la console sans connexion USB, Ethernet ou DMX, voyez-vous également ces problèmes ? Utilisez-vous le bloc d'alimentation FLX S d'origine ? Selon la question de Kevin, utilisez-vous le logiciel ZerOS 7.13 ? Veuillez nous faire savoir si vous avez des questions. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
delfine Posted December 8, 2022 Author Report Share Posted December 8, 2022 Bonjour, Elle a toujours fait ç, quelque soit les versions. Je n’ai pas encore utilisé la console depuis la nouvelle mise à jour par contre. Comme puis-je utiliser ma console sans clé USB, je ne peux pas me le permettre, quand je travaille je dois sauvegarder. J’ai changé de clé usb sur vos conseils, j’ai tester un autre routeur, je n’ai pas l’occasion de tester ma console sans dmx. Il m’est arrivé quelque fois pour préparer un show ( mais je passe plutôt par le logiciel), je crois qu’elle s’est déjà figée dans ces conditions là aussi. Elle se fige physiquement, ce sont les boutons qui ne répondent plus. Ce n’est pas du tout rassurant. Elle ne s’est jamais figée pendant un show par contre, mais juste au début oui ! j’ai ce problème depuis que je l’ai… et d’autres m’ont dit qu’ils avaient aussi ce soucis, avec une autre configuration (écran externe tactile). je commence à désespérer, et ne sait pas quoi faire avec cette console. merci de me venir en aide. delphine Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted December 8, 2022 Report Share Posted December 8, 2022 Bonjour Delphine, Je recommanderais de mettre à jour le logiciel de votre console vers ZerOS 7.13, cependant, je ne pense pas que le problème auquel vous êtes confronté soit un problème logiciel. Pourriez-vous confirmer si vous utilisez le bloc d'alimentation FLX S d'origine fourni avec la console ? La prochaine étape consiste à faire évaluer cette console. Veuillez contacter Axente et demander que votre console soit réservée pour une évaluation. N'hésitez pas à inclure support@zero88.com dans la correspondance. Les détails d'Axente peuvent être trouvés ici... https://www.zero88.com/distributors/axente Toutes mes excuses pour les désagréments causés par ces problèmes. Si vous avez des questions, veuillez nous en informer. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
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