pb_blue Posted December 11, 2021 Report Share Posted December 11, 2021 Just for the second time had this error code 038 any ideas why and what it is? Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted December 13, 2021 Report Share Posted December 13, 2021 Hi @pb_blue Does this error message also display "Bad Product ID"? If so, this indicates that the internal battery needs replacing. Jester TLXtra consoles use a standard CR2032 3v coin cell battery. If you would like instructions on how to replace the battery in your Jester, please send us an email to support@zero88.com, and we can share the information with you. If you have any questions, please let us know. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
pb_blue Posted December 13, 2021 Author Report Share Posted December 13, 2021 The error came up four times during the show I was running, and would after acknowledgeing the error would cause the VGA out put to distort. I will try changing the battery and report back Quote Link to comment Share on other sites More sharing options...
pb_blue Posted January 29, 2022 Author Report Share Posted January 29, 2022 I am pleased to report that the battery swap appears to have fixed the issue 1 Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted January 29, 2022 Report Share Posted January 29, 2022 Hi @pb_blue 3 hours ago, pb_blue said: I am pleased to report that the battery swap appears to have fixed the issue Thanks very much for the update. Pleased to hear it. Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
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