Debug file error message

[Philbik]

Hi

An error message popped up on screen while I was programming our FLX desk recently and I sent the debug file to the "support" email address (as instructed) on November 24th. There hasn't yet been any response and I've sent another email to "support" just now (with another debug file attached) because of another error message seen during programming yesterday.

We're starting show week so I'm keen to know whether we have a problem with the desk. Please can someone review the debug files and advise.

Many thanks

Philip

 

[Edward Z88]

Hi @Philbik

On 12/5/2021 at 7:59 AM, Philbik said:

An error message popped up on screen while I was programming our FLX desk recently and I sent the debug file to the "support" email address (as instructed) on November 24th. There hasn't yet been any response and I've sent another email to "support" just now (with another debug file attached) because of another error message seen during programming yesterday.

Sorry to hear you encountered an error on your FLX console. I have just done some digging, and found your email in our email quarantine filter. 

On 12/5/2021 at 7:59 AM, Philbik said:

We're starting show week so I'm keen to know whether we have a problem with the desk. Please can someone review the debug files and advise.

I will investigate the debug file today and get back to you.

If you have any questions, please let us know.

Edward