No DMX after 7.9.9 update

[Rene van Hove]

I have a FLX S24 console running on a location that was closed for more than a year due to Covid.
Today, we installed some new fixtures and upgraded the console to software 7.9.9 and fixture library 2.1
I reloaded my show, fixed some patching issues (generic dimmers in 7.9.9 seem to be different from generic dimmers in my file) and... no lights.

I reinstalled the 7.9.9 software to be sure, didn't do the library 2.1 update, patched some generic dimmers and still nothing. There's also no DMX receive light on my dimmers.
I tested with just one fixture attached directly to the console (no switches or anything, just a short cable) and still no DMX receive light or any output.
The console seems not to output any DMX.

I checked settings, disabled RDM and checked DMX output settings for Universe 1, they all seem fine. Also did another factory reset to be sure, still nothing.

Is this a know issue? How do I fix it?
I don't really care if my show is too old and can't be used, I'll reprogram it, I do like some DMX output though... 😅

[Edward Z88]

Hi Rene van Hove,

Welcome to the Zero 88 Forum.

11 hours ago, Rene van Hove said:

There's also no DMX receive light on my dimmers.
I tested with just one fixture attached directly to the console (no switches or anything, just a short cable) and still no DMX receive light or any output.
The console seems not to output any DMX.

I checked settings, disabled RDM and checked DMX output settings for Universe 1, they all seem fine. Also did another factory reset to be sure, still nothing.

Is this a know issue? How do I fix it?

Sorry to hear you're having trouble with the DMX output. We haven't heard of this issue before. To reset the DMX outputs, please tap SETUP -> Universes, and under the DMX option please choose reset to defaults. This will then reset the DMX, mapping Desk Universe 1 to Output 1. If this is a 1 universe FLX S24, resetting the DMX will assign both DMX Outputs to output Desk Universe 1 - do either of these ports output data?

Can you confirm there are definitely fixtures patched and addressed on the Desk Universe mapped to the DMX output you are using? Can you confirm you have tried different DMX cabling and adapters, to ensure there isn't a cable fault?

12 hours ago, Rene van Hove said:

I don't really care if my show is too old and can't be used, I'll reprogram it, I do like some DMX output though... 😅

You will still be able to use your old show file from an earlier software version. Would you be able to email us a copy of your show file, for us to take a look to see what may be going on? If so please email it to support@zero88.com

I hope this helps, if you have any questions, please let me know.

Edward

 

[Rene van Hove]

Hi Edward,

Thanks for your reply.
I'll do another reset this afternoon, including the DMX universes. Think I've done that already, but who knows

It's a 1 universe desk, I'll try the 5p DMX too with a converter to our 3p cabling.
Cabling should be fine, was working before the update and not after the update, but I'll double check.

I did patch the dimmers on universe 1, so that should work just fine. I'll try the mentioned steps and report back. I'll mail the showfile too.

[Edward Z88]

Hello,

13 minutes ago, Rene van Hove said:

I did patch the dimmers on universe 1, so that should work just fine. I'll try the mentioned steps and report back. I'll mail the showfile too.

Thanks very much for confirming. Let me know how you get on.

Edward