App issue: Z Remote Android

[Gingersteve91]

Hey guys,

I've come across an issue on the Z remote app for Android.

Desk: OrbXF, Zeros 7.9.7

Device: Samsung Galaxy S10

Z Remote App version: 4.2.7.13 (Aug 2018)

Issue: App crashes when trying to select palettes, I came across this issue while trying to change a gobo on our MAC 250+s while using the remote app this week.

I tried reloading the app but everytime i go to the palette windows and try to select a pallette it just crashes and force closes.

The number cruncher or wheels window is not effected just appears to be palettes. I don't recall this being and issue in the past but I don't regularly use the pallete windows via the app so I may have just missed it.

We will be updating the desk to 7.9.9 in the new year once our panto closes, I will check to see if this still happens once updated but thought I'd still let you know.

 

Thanks, Steve.

[Edward Z88]

Hi Steve,

Sorry to hear this, thanks for letting us know. We haven’t had any other reports of this, so I am going to guess this is an issue specific to how the app is handling data from OrbXF for the screen resolution of the Galaxy S10.

9 hours ago, Gingersteve91 said:

The number cruncher or wheels window is not effected just appears to be palettes. I don't recall this being and issue in the past but I don't regularly use the pallete windows via the app so I may have just missed it.

Can you select palettes correctly using the Z Monitor app?

9 hours ago, Gingersteve91 said:

We will be updating the desk to 7.9.9 in the new year once our panto closes, I will check to see if this still happens once updated

After updating the software, let me know whether this solves the issue.

If you have any questions let us know. 

Edward

[Gingersteve91]

5 hours ago, Edward- Z88 said:

Can you select palettes correctly using the Z Monitor app?

 

Hi Edward,

Just tried the Monitor app I can't load the desktop to view palettes in either orientation at all without the app crashing. Programing window works fine though.

Just to clarify for the remote app I can view the palette window and see my palettes without any resolution issues but whenever I proceed to press a palette to recall, it crashes the app.

Thanks Steve.

 

[Edward Z88]

Hi Steve,

Thanks for confirming, let me know how you get on after performing the software update. 

Edward

[Gingersteve91]

On 12/22/2020 at 4:26 PM, Edward Z88 said:

Hi Steve,

Thanks for confirming, let me know how you get on after performing the software update. 

Edward

Hi Edward apologies I realised I never came back to you regarding this. We were shut for a further 6months following the Christmas lockdown and I just forgot sorry!

All seems to be ok now following the latest software update!

One thing to consider for future updates of the Apps, I find using the encoder wheels difficult on some tablets, its almost like it struggles to follow your finger in a circular motion and jumps from X to Full or X to zero quite often. Whats the possibility of putting touch friendly sliders on the mobile apps in place of the wheels? 

Thanks Steve.

[Edward Z88]

Hi Steve,

7 hours ago, Gingersteve91 said:

Hi Edward apologies I realised I never came back to you regarding this. We were shut for a further 6months following the Christmas lockdown and I just forgot sorry!

All seems to be ok now following the latest software update!

No problem. Glad to hear it.

7 hours ago, Gingersteve91 said:

Whats the possibility of putting touch friendly sliders on the mobile apps in place of the wheels? 

I believe this is already logged on the system as a future enhancement. I can check next week. 

If you have any questions let us know.

Edward

[Gingersteve91]

On 9/25/2021 at 3:45 PM, Gingersteve91 said:

I find using the encoder wheels difficult on some tablets, its almost like it struggles to follow your finger in a circular motion and jumps from X to Full or X to zero quite often. Whats the possibility of putting touch friendly sliders on the mobile apps in place of the wheels? 

On 9/25/2021 at 11:07 PM, Edward Z88 said:

I believe this is already logged on the system as a future enhancement. I can check next week. 

Hi Edward,

Did you find out any info on the above? 

Thanks, Steve.

[Edward Z88]

Hi Steve,

1 hour ago, Gingersteve91 said:

Did you find out any info on the above? 

Apologies for not replying to this thread. This feature suggestion is logged as reference number ZOS-10915 on our system.

Faders is certainly one option, but it may also be worth adding + and - buttons per parameter.

Edward