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App issue: Z Remote Android


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Hey guys,

I've come across an issue on the Z remote app for Android.

Desk: OrbXF, Zeros 7.9.7

Device: Samsung Galaxy S10

Z Remote App version: 4.2.7.13 (Aug 2018)

Issue: App crashes when trying to select palettes, I came across this issue while trying to change a gobo on our MAC 250+s while using the remote app this week.

I tried reloading the app but everytime i go to the palette windows and try to select a pallette it just crashes and force closes.

The number cruncher or wheels window is not effected just appears to be palettes. I don't recall this being and issue in the past but I don't regularly use the pallete windows via the app so I may have just missed it.

We will be updating the desk to 7.9.9 in the new year once our panto closes, I will check to see if this still happens once updated but thought I'd still let you know.

 

Thanks, Steve.

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Hi Steve,

Sorry to hear this, thanks for letting us know. We haven’t had any other reports of this, so I am going to guess this is an issue specific to how the app is handling data from OrbXF for the screen resolution of the Galaxy S10.

9 hours ago, Gingersteve91 said:

The number cruncher or wheels window is not effected just appears to be palettes. I don't recall this being and issue in the past but I don't regularly use the pallete windows via the app so I may have just missed it.

Can you select palettes correctly using the Z Monitor app?

9 hours ago, Gingersteve91 said:

We will be updating the desk to 7.9.9 in the new year once our panto closes, I will check to see if this still happens once updated

After updating the software, let me know whether this solves the issue.

If you have any questions let us know. 

Edward

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5 hours ago, Edward- Z88 said:

Can you select palettes correctly using the Z Monitor app?

 

Hi Edward,

Just tried the Monitor app I can't load the desktop to view palettes in either orientation at all without the app crashing. Programing window works fine though.

Just to clarify for the remote app I can view the palette window and see my palettes without any resolution issues but whenever I proceed to press a palette to recall, it crashes the app.

Thanks Steve.

 

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