Big Par 24x12 HEX RGBAW/UV stairville won't turn off with dimmer

[Gabriel]

   Hello, I've got an issue with the pars not turning off. When I switch down the dimmer lights doesn't completely turns off. Dmx output says channels are on 0 ( on z, system info, dmx output), still some light. Working with all other lighting solutions.

   They're working on 6ch but I don't have strobe effect. last update installed. Thank you !

[Edward Z88]

Hi Gabriel,

Welcome to the Zero 88 Forum.

Thanks for the description. If you dial all the fixture’s parameters to 0, does the fixture go out? If so which parameter causes the fixture to go out?

Edward

[Gabriel]

Actually if I turn the colors chanels to 0, light goes off. when the dimmer only is on 0, there is still some light.

If I clear the playback or the channel I have the dark, if I just use the fadder, it keeps randomly some light ( each time I up the fadder and go back down, the amount of light or color staying on the par is different) 

I have only this problem, with this console. Works perfectly with all other consoles / controlers. Also, this problem happends with the 10 pars I've got of this kind.

[Edward Z88]

Hi Gabriel,

Please email a link to the fixture’s manual to fixturesupport@zero88.com, and we’ll be able to take a look in the New Year at what may be causing the issue. 

If you have any questions let us know. 

Edward

[Gabriel]

thanks a lot.