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FLX S24 Communication Erros reported by Co-Processor


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Hello Support-Team,

since i purchased my FLX S24 in May 2019 i get quite frequent (approx. every second boot, mostly when starting the console freshly after some minutes or longer Off-Time)

Co-Processor errors prompted during startups. Multiple Software updates didnt help. Also when unplugging my USB-hub and Eth-Router i can observe this behaviour.

The result of spotting such a Co-Processor Error is a non-functional console.

The buttons, faders and display is "laggy" compared to normal operation and DMX output is completely random.

Errors encoutered so far in descending order of frequency:

Communication Errors reported by Co-Processor: 1, 0, 0, 0

3, 0, 0, 0

5, 0, 0, 0

Errors may occur during both phases: "Initialsing..." and "Load Show"

 

Did you hear of the issue yet? Does my console have a hw-fault? May i return it in replacement of another console?

Br,

Stefan

Edited by Edward- Z88
Link removed to hide the console’s serial number.
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Hi Stefan,

Really sorry to hear this. Thanks very much for linking to a video of the issue. 

When the issues are shown, do you always have your USB hub connected? If so please could you send a link to the USB hub you are using? If you disconnect the USB hub, do the issues go away? This potentially sounds like a power issue, and the hub is trying to draw too much current from the USB ports.

If you have any questions please let us know.

Edward

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1 hour ago, beppern89 said:

I uploaded a video of one faulty boot-up here:

I have removed the link to the video in your post, to protect your console’s serial number. Please keep the video link active though, so our software team can take a look.

Edward

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Hi Edward,

thanks for the quick response and for "hiding" my S/N.

I also thought about the hub and had some tries with disconnected usb, eth, and also dmx lines. However I could still reproduce the issue multiple times with varying error numbers.

(Btw: The hub is self-powered)

Br,

Stefan

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Hi Stefan,

14 hours ago, beppern89 said:

I also thought about the hub and had some tries with disconnected usb, eth, and also dmx lines. However I could still reproduce the issue multiple times with varying error numbers.

OK thanks for the information. So to confirm, have you seen the issue when the console has had nothing connected to it, other than power?

I have sent your video link to the software team for them to investigate. This is logged on our software tracking system as reference number ZOS-9368.

If you have any questions please let us know.

Edward

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