Artnet problem - latest update

[PhilSpeck]

Hi,

Since the update on FLX our artnet stream has stopped working - i.e. not control over any fixtures/channels.

IP address has remained the same and is static.

Data lights suggest desk and N4 artnet node is communicating.

Everything will still work via DMX...

[Edward Z88]

Hi Phil,

What ArtNet gateway are you using?

Are you using one of these...?

https://prolight.co.uk/product/n4-artnetdmx-node

We have found that early versions of these units are running firmware, that has an issue with the ArtNet communication. This results in the device working with earlier versions of the ArtNet protocol, but is not ArtNet 4 compliant, which is the protocol streamed from FLX. 

There doesn't seem to be a way of updating the firmware on these units, so unfortunately you will either need to replace the ArtNet gateway, or roll back to an earlier version of ZerOS.

Hope this helps and makes sense, if you have any questions let us know.

Edward

[PhilSpeck]

I had a feeling that was the case...

Sorry - yes that is the node. I was having a look today and don't think we can give any kind of upgrade.

I may be rolling back for now - is that best done with a bootable USB?

Last software we ran was 7.9.4 - we never upgraded to .5 - is it still available??

[kgallen]

7.9.3 seems to be the legacy. Maybe Edward can put 7.9.4 and 7.9.5 on there too.

https://zero88.com/forum/files/category/4-legacy/

 

[Edward Z88]

Hi Phil,

ZerOS 7.9.5 is the software version that introduced full Art-Net 4 implementation.

You will therefore need to roll back to ZerOS 7.9.4, if you wish to continue using the N4 gateway.

If you no longer have a copy of ZerOS 7.9.4 and would like to have a fresh copy, please send me an email, and I'll be able to give you access to this.

Edward