Davidmk Posted October 10, 2019 Report Posted October 10, 2019 Had a problem when I started up my desk yesterday. Debug file attached.Switched off & back on, saved the debug file and the desk behaved for the rest of the evening. Startup show file & screenshots available if required. debug_9-10-2019_16-35-09.zdb Quote
kgallen Posted October 10, 2019 Report Posted October 10, 2019 Can you share the symptoms for the rest of us? What ZerOS version? Quote
Edward Z88 Posted October 10, 2019 Report Posted October 10, 2019 Hi David, Really sorry to hear this. What happened when you booted the console that required you to power cycle? Please could you send any screen shots and the show file to support@zero88.com Kevin - for reference the console was running ZerOS 7.9.6. If you have any questions let us know. Edward Quote Edward Smith Product Specialist Email Support
Davidmk Posted October 10, 2019 Author Report Posted October 10, 2019 The error ocurred during start up. Had to power cycle to get the desk up. Requested files will be in the mail shortly. Quote
Edward Z88 Posted October 10, 2019 Report Posted October 10, 2019 Hi David, Please can you describe the error that occurred on startup? Did the console freeze? Was then an error message? Did the screen go black? Edward Quote Edward Smith Product Specialist Email Support
Davidmk Posted October 10, 2019 Author Report Posted October 10, 2019 Files sent The start up was in progress then the screens in the snap shots came up and start up halted. Quote
Edward Z88 Posted October 10, 2019 Report Posted October 10, 2019 Hi David, Thanks very much for sending those across, will continue this via email. Edward Quote Edward Smith Product Specialist Email Support
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