FX palette automatic creation not working

[Sven76]

Hi all

I'm having a huge issue with the FX palette on our ORB XF running ZerOS 7.9.5:
After updating the console to 7.9.5 many FX of our show are not working anymore. Many of them are even "grey" instead of "blue" now, so that I can't even select them (for instance a circle for a moving head or color FX for our RGB(W) fixtures).

I then thought: "OK, lets get rid of the old stuff and build it up new from scratch".
But with that it got even worth: I deleted all FX on the palette and pressed the "automatic create..." button. But then only  very view FX were created, they got spread all over the palette and even them do not work!

Does anybody have a similar experience?
What could i do wrong?
Is there a solution or a workaround?

BTW: Even on the Phantom the automatic creation is not working

 

Thanks in advance
Best regards

Sven

[Edward Z88]

Hi Sven, 

After installing ZerOS 7.9.5, if you press "Automatically Create Effects palettes", how many are generated? 45 auto palettes should be generated. You can then select your fixtures, and ones available for those fixtures will be highlighted.

If only one "No Effect" palette is created, you will need to reinstall ZerOS. This can be done following the instructions below...

http://support.zero88.com/1518910761

Hope this helps, if you have any questions let us know.

Edward 

[Sven76]

Hi Edward,

thank you for your hint. I will test this over the weekend and will give feedback if it worked.

Best regards
Sven

[Edward Z88]

Hi Sven,

OK, let me know how you get on.

All the best,

Edward

[Sven76]

Hi Edward

I was already able to test your suggestion.
Unfortunately it didn't work at all.

Still, when I press "Automatically create Effect palettes" only the [No Effect] button gets created.

I tried the installation 2 times and even did a fresh download and a deep formatting of the stick. No change at all.

I then tried to create a FX palette by using Phantom. Phantom was able to create a palette. But after transferring the showfile to the desk non of those FX buttons were usable (all grey).

Any further Ideas?

I also wrote an email to support including my showfile because I'm really desperate at the moment 😞

Thank you and best regards
Sven  

[Edward Z88]

Hi Sven,

It sounds like you installed ZerOS 7.9.5 using the old installation method, not the method described here...

http://support.zero88.com/1518910761

Please try loading the software application directly into the console like a show file, as described in the link above, and the effects should be installed with the software. 

Hope this helps, let me know how you get on. 

Edward

[Sven76]

Well you are right: I really did it like I was used to 😕

You really believe this might be the root cause?

[Edward Z88]

Hi Sven,

This will be the cause. Effects are not installed when installing software via a bootable USB drive. 

Edward

[Sven76]

Ok. Good to know. From time to time reading manuals seems to be a good idea 🤔

I will try over the weekend and give feedback again 

Thanks and best regards 

Sven

[Sven76]

I‘m happy to tell you that your hint perfectly worked for me! 😁

After I did the update as it is documented sven.kempf@t-online.de be done all F/X are perfectly working for me.

Thanks a lot for the perfect help!

 

Best regards
Sven

[Edward Z88]

Hi Sven,

No problem, really glad to hear you’ve solved the issue. 

All the best,

Edward