DMX Universum Crash 7.9.5

[MihiGyver]

We have a LeapFrog 48 Console and the problem is that the universum 3 crashes randomly since the 7.9.5 update.

Sometimes it crashes after 10 min sometimes after an hour. 

But it had crashed now every time i used it with the new update.

The RTC Batterie is depleted, but it wasen't a problem befor.

Do you have any idea what to do?

Is it prosible to downgrade the software?

At the moment it isn't a problem, but we have an upcoming event in October and than it must work!

Can you also tell me how to set default values, since I haven't found them anymore?

By the way it would be awesome to have a second window with White, Amber, and UV or what ever needed by the color picker. (Im thinking about buing rgbwauv par)

[Edward Z88]

Hello,

Sorry to hear this. 

Have you created a show file from a fresh install, or have you loaded an existing show file into the new software? Please could you send us a copy of this show file to support@zero88.com, and we’ll take a look to see if there’s anything causing the issue.

Has the console offered to dump a debug file to USB? If so could you send these across?

It is possible to roll back the software to ZerOS 7.9.4 if you wish, however we haven’t come across this issue before. ZerOS 7.9.4 can be downloaded here...

For information on setting Default values, see below...

http://support.zero88.com/1011707631

2 hours ago, MihiGyver said:

By the way it would be awesome to have a second window with White, Amber, and UV or what ever needed by the color picker. (Im thinking about buing rgbwauv par)

The colour picker will use RGBW chips for colour mixing if present. Other chips will be available via the encoders. 

Hope this helps, if you have any questions just let us know. 

Edward

[MihiGyver]

Thank you that with the default settings was very helpfull

sometimes at the start i have an error the file is in the attachment.

i will replace first the RTC battery.

and we are planing to change some things maybe then i will reset the desk and make a new show...

that with the color picker would just be very usefull. i need more time when i use the encoders, and sometimes i use it in the live show. what also would help are when the other colors on the fader screen would be.

debug_22-8-2016_14-41-18.zdb 23819.isf