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how to know for an ongoing FLX repair?


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Hello,

I sent some mails (Keith Rogers, Edward Smith...) to know where was my console FLX, that I sent at the end of July in repair?

To know if it was and to have a idea of return time ...

But I have no answers ....

Thanks for your help


Eric

1 FLX + 1 wing  "7.14" + 1  FLX "7.13" & 3 Wings  / 2 Touchscreen  // Jester 24/48 

2 Swisson XND-4R5 ENode  // Stairville : 5 Wash MZH 19X15w  - 31 Retro Flat Par 18X 12w RGBW 

Electroconcept : 36 Wash 18 X 10w Q188 //  ADJ 2 Spot Focus 4Z & 2 Spot Focus 5Z Led 200w  - VARYTEC : 12 Varytec Hero Wash 300 FC

LedStage : 5 PARWASH 19 X 15w // 10 Spot 200w // 19 Wash Par 12 X 18W   // 2 BOWLDER 12X40w WASH // 11 PARZOOM 19 X 15w

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Hi Eric,

Apologies for the delay.

We have seen your emails. The console is with us, and we have had it switched on to see if we can recreate the issues. 

We will continue investigating on Tuesday after the UK Bank Holiday weekend. 

If you have any queries just let us know. 

Edward

Edward Smith
Product Specialist

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Hello

thank you for your reply.

Just a reminder...

1 / for the concerns of dropout, it usually happens often after a certain number of hours or the console is turned on.
(8 to 10h ...)

I had trouble in many places (this excluded a problem specific to a place and specific matérial ...)

In most cases, the problems are on traditional equipment. Drop out half second... Just enough to be see. 

But at the last show it started on 1 Spot Led. (Loss of pan / tilt half second then return to the correct position)


2 / For ghost button concerns, this may not be done for several days, then suddenly do it multiple times on the same working session.
Again this is not peculiar to a place. Which still exclude something outside the console. (Like problem on electric alimentation)

Thank you for your answer, I am so reassured ...

See you soon

Eric

1 FLX + 1 wing  "7.14" + 1  FLX "7.13" & 3 Wings  / 2 Touchscreen  // Jester 24/48 

2 Swisson XND-4R5 ENode  // Stairville : 5 Wash MZH 19X15w  - 31 Retro Flat Par 18X 12w RGBW 

Electroconcept : 36 Wash 18 X 10w Q188 //  ADJ 2 Spot Focus 4Z & 2 Spot Focus 5Z Led 200w  - VARYTEC : 12 Varytec Hero Wash 300 FC

LedStage : 5 PARWASH 19 X 15w // 10 Spot 200w // 19 Wash Par 12 X 18W   // 2 BOWLDER 12X40w WASH // 11 PARZOOM 19 X 15w

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  • 9 months later...

Hello

since coming back from reparation last summary, my FLX didn't show ghost intensity or strange things... It s looking to work correctly. And problems of one of my wing was looking good too.

So all is looking good.

 

thank

1 FLX + 1 wing  "7.14" + 1  FLX "7.13" & 3 Wings  / 2 Touchscreen  // Jester 24/48 

2 Swisson XND-4R5 ENode  // Stairville : 5 Wash MZH 19X15w  - 31 Retro Flat Par 18X 12w RGBW 

Electroconcept : 36 Wash 18 X 10w Q188 //  ADJ 2 Spot Focus 4Z & 2 Spot Focus 5Z Led 200w  - VARYTEC : 12 Varytec Hero Wash 300 FC

LedStage : 5 PARWASH 19 X 15w // 10 Spot 200w // 19 Wash Par 12 X 18W   // 2 BOWLDER 12X40w WASH // 11 PARZOOM 19 X 15w

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