DMX Software reset

[Rigobert Sampson]

I have a zero 88 light mixer and it had problems with the sliders so I saw on another form on this site how to reset the memories but I accidentally erase everything from the memories  and i red that the DMX need a software of some sort on a floppy disk to work on the desk. hopefully you all have that software or another method to get that back because i need this mixer to work asap.  

hope to hear from someone soon.

Rigo

[kgallen]

Rigo - what have you lost? Have you lost the programming of your show? If so you can only recover it if you have previously saved to floppy disk which you can reload from.

Maybe you can list exactly what you did to "reset" - tell us which menu items you used.

Kevin

[Rigobert Sampson]

kgallen - no not the show. i don't know what is it but i think the desk has a DMX software of some sort on an internal memory and i deleted that by mistake. and when i bought the desk i got it without a floppy disk in it. the menu i used was the super user and i reset the  Reset DMX Outputs and then none of the light output wouldn't  turn on anymore.

 

[Edward Z88]

Hi Rigo,

The Reset DMX Outputs option in Setup will temporarily reset the DMX outputs for a few seconds, and then return the output to the previous values.

More information can be found in the manual here...

http://support.zero88.com/975242041

You therefore should be able to use the console as normal without loosing show data or requiring a software update. If you have tried doing this and experienced issues, try power cycling the console.

Hope this helps,

Edward

[kgallen]

In over 10 years of using the Fat Frog I never knew the reason for the Reset DMX option. Sure I triggered it a couple of times for the duck of it, but I never had a real reason for it!

If you have inherited the desk I'd just be sure to install 10.12 software on it (the latest). This can be downloaded from this site, put onto a floppy and on power cycling the desk with this floppy in the desk should upgrade. Actually prior to doing this, replace the internal battery.

10.12:

https://eaton.nanorep.co/storage/nr1/kb/2AD62C9/3879A76B/3A210339/31/FrogOS v10.12.zip

Battery:

 

(Jeez, Edward those "Download" and "Support" sections are just truly awful. Is it ever going to get sorted into an accessible resource? You can't find anything in the damn area. Casual visitors have no chance. As I've said many times before - I know what I'm looking for and I still have to hunt around - and I know there is stuff under there somewhere. Frog-wise it's just a jumble and ZerOS-wise half of the useful stuff for FLX is under the "Legacy" Orb/XF sections.)

[Jon Hole]

Hi Kevin,

4 hours ago, kgallen said:

(Jeez, Edward those "Download" and "Support" sections are just truly awful. Is it ever going to get sorted into an accessible resource? You can't find anything in the damn area. Casual visitors have no chance. As I've said many times before - I know what I'm looking for and I still have to hunt around - and I know there is stuff under there somewhere. Frog-wise it's just a jumble and ZerOS-wise half of the useful stuff for FLX is under the "Legacy" Orb/XF sections.)

We're approx a month away from launching our new website, that sets us up to solve some of these issues:

1) All downloads for current products (such as ZerOS, Fixture Library etc) will be much more simply downloadable directly from the relevant product page, and looks a little like this:

2) Legacy products will be listed and, at start, will link directly to the relevant area of the knowledgeable. Once launched, one-by-one each of these legacy products (all 47 years worth!) will be converted to a "normal" product pages, making all the downloads work exactly the same as current products. The knowledgebase / forum will then not be used for any downloads what-so-ever.

3) We plan to transition the knowledgebase over to the new website as a Phase 2 development. Eaton's nanorep platform was a significant improvement over our old knowledgebase, but the search, URL structures and breadcrumbs just aren't performing how we were promised or how we'd like, so we'll bring it all back in house!

Our beta testers can see how the website's coming along via the link within the beta forum. 

[kgallen]

Thanks Jon.

That's good to hear. However as I've commented to Edward before, I'm still not clear why you want to hard-separate current and legacy products. Users don't know or care what their product fits under and your product line moves on so this implies you need to keep reshuffling the website to move stuff over - I'm not clear who gains from such partitioning? The user has to search multiple places and you have to keep moving stuff. Then as now we find the good current stuff has wandered off into the legacy section. Sure, on a product page mark it in big flashing words at the top that it's a discontinued product but why artificially separate in the support portal? More appropriate partitiioning is consoles, dimmers etc like it is on the Zero88 front page.

If you must "separate" them maybe have the list like your example above but have "Consoles <current list> <blank line> <legacy list>" then the 40 odd don't crowd your current crown jewels but there is not a "separate section". Umm ok, having had a look at the Beta site, it is looking nice and much more usable. Much less fussy than what you showed me back in April... I'd be interested to see how quickly I can get to the critical support articles when I'm on a phone with a weak 3G connection. Can this be accommodated at all by loading the flash graphics last?

Cheers,

Kevin

ps Couldn't see a link in the ZerOS Beta Forum, is it a different Beta forum? Ah it's that thread a few down rather than a new one. Got it.

pps Should we not ask about the updated FLX manuals promised in May? 😋

[Jon Hole]

10 hours ago, kgallen said:

I'm still not clear why you want to hard-separate current and legacy products. Users don't know or care what their product fits under and your product line moves on so this implies you need to keep reshuffling the website to move stuff over - I'm not clear who gains from such partitioning? The user has to search multiple places and you have to keep moving stuff. Then as now we find the good current stuff has wandered off into the legacy section. Sure, on a product page mark it in big flashing words at the top that it's a discontinued product but why artificially separate in the support portal? More appropriate partitiioning is consoles, dimmers etc like it is on the Zero88 front page.

Completely agree, which is why we're trying to bring it all together onto the new website. This will happen in phases, but the end goal is a single website, with a single search function. However, the website is also a marketing tool - so current product will always take "pride of place" and have all the pictures etc! Legacy products will then be listed as-per the screenshot above.

10 hours ago, kgallen said:

having had a look at the Beta site, it is looking nice and much more usable. Much less fussy than what you showed me back in April

Glad you think we're going in the right direction!

10 hours ago, kgallen said:

I'd be interested to see how quickly I can get to the critical support articles when I'm on a phone with a weak 3G connection. 

Many of the images are currently "full res" rather than "web quality", so once we change those that should help. Some pages which are picture heavy will have some elements that won't be displayed on the mobile version, which will hopefully also help.