S24 dropping DMX?

[Techy Tim]

Hi Zero88

We recently brought a FLX S24 and have set it up using both DMX outputs. DMX 1 goes directly to our dimmers, DMX 2 goes into a splitter that feeds the tie lines on the rig and links to some LED fixtures.

A number of times now (including right before a show) the desk has stopped sending DMX! The desk is still on and has not frozen but it is not outputting anything from either channels mode or playback? power cycling the desk seems to clear the problem but if the desk is left on but not outputting it drops the DMX again!

I've updated the software to .5  but the problem is persisting.

Thanks for any help or suggestion yo may have.

Tim

[Edward Z88]

Hi Tim,

Sorry to hear this.

Is there a DMX indicator on the dimmers/ splitter? Does this go off/display no DMX when this happens?

Is there any correlation to the times it happens - for example is there something specific you are doing on the console when it happens?

How often does this seem to occur?

Are you able to send us your show file the issue is present in? If so please send this to support@zero88.com, with a link to this forum thread.

Kind regards,

Edward

[Hendrik]

Hi Edward,

we recently discovered the same issue with our S48. The DMX indicator on the dimmer goes off for a second and the lights are having a short black out. Before the S48 we used an old Zero88 Frog and never had a problem like this. The desk is still on and all executer buttons are flashing but there is no reboot and after this the desk is fully functional.

Its an unpredictable issue, non-periodical and happens after approximately two hours of usage. Maybe it’s a thermal problem?

 

Best,

Hendrik

[Edward Z88]

Hi Hendrik,

Sorry to hear this - are you experiencing these issues running ZerOS 7.9.5?

All the best,

Edward

[Hendrik]

Hi Edward, 

even after the update, the issue occurred. Also, one third of the touch screen wasn’t responding. The desk is now back at the dealership to get checked.

We luckily were able to film the issue at the Desk and the Dimmers. If you have any interests in that material, I’m willing to share it. I also wrote a ticket in May to the support but never got a reply.

 

Best

Hendrik

[Edward Z88]

Hi Hendrik,

Sorry to hear this.

Please could you resend your original email, and also footage of the fault to support@zero88.com, and one of the team will be able to take a look. Feel free to link to this thread, and explain the console has been shipped back to the dealer.

All the best,

Edward

[Hendrik]

Hi Edward, i resend the Mail but didnt recive an answer. I added a Link for the videos.

Do you need more Info? 

Best

Hendrik

[Edward Z88]

Hi Hendrik,

46 minutes ago, Hendrik said:

Hi Edward, i resend the Mail but didnt recive an answer. I added a Link for the videos.

Unfortunately we still haven't received an email from you. Please try forwarding the email to me directly (EdwardSmith@Eaton.com), and I'll take a look.

Since we last spoke, we released ZerOS 7.9.6 software. Have you installed this on your console?

Edward

[Erics]

It could be a problem with the DMX Transmission Feature: FLX & FLX S now include the option to transmit DMX as “Continuous” or “Delta” data

I had some isues with "Delta" Mode. I would recomanced to use Continuous mode since some fixtures don't like the delta mode when there is no dmx change in the data.

[Edward Z88]

44 minutes ago, Erics said:

It could be a problem with the DMX Transmission Feature: FLX & FLX S now include the option to transmit DMX as “Continuous” or “Delta” data

I had some isues with "Delta" Mode. I would recomanced to use Continuous mode since some fixtures don't like the delta mode when there is no dmx change in the data.

Hendriks first saw this in July, before the DMX Transmission option was introduced. For clarity, Continuous streams DMX at 29Hz, and Delta sends DMX packets every time there is a change, and if there aren't any level changes, one update per second, as per the DMX512 spec.

If you have any questions let me know.

Edward