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MatthewD

Can the "Remote Monitor" app retain manually added console IP & password settings?

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Hello,

We have 7x FLX S consoles on our site.   When I open the Remote Monitor App, I need to manually enter the IP, name and password of each console every time.  This is very annoying, especially for emergency venue support.

Is there a way that the program can save the manually added consoles, so that I get a list of which device I could connect to?

I use the "Remote Monitor" app on iPad, iPhone and on the PC.  So a solution for all platforms would be ideal.

 

Thanks in advance.

 

Regards,

Matthew

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Hi Matthew,

This is currently not a feature of ZerOS Remote Monitor, however we could look to implement this.

You should however find that the consoles automatically appear in the list?

You should also find that when connecting to a console manually you don't need to enter a name - this is purely for reference. An IP address and password is required.

All the best,

Edward

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6 hours ago, Edward- Z88 said:

You should however find that the consoles automatically appear in the list?

Indeed. Please could you give us a brief description of your network setup, and the IP addresses / subnets which you're using?

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Hi Jon and Edward,  (Sorry for the delay.  Crazy busy.)

This feature would be highly highly desired, so please look into including that into the next release.  As I said, this is especially for emergency quick connect to remote consoles.

We have ~7x FLX S's located on different sub-nets, which physically translates to different buildings and/or venues in a large educational institution.

IP addresses: (eg)

10.1.20.32   (Gateway = 10.1.20.1)
10.5.20.45   (Gateway = 10.5.20.1)
10.9.20.56   (Gateway = 10.9.20.1)  
... etc.

ie:-

"10 . Building# . AV_Net . FLX_IP_Address_in_that_venue"

Subnet Mask are 255.255.255.0 for all buildings.

Since the remote monitoring or controlling computer could be anywhere, including not on the same subnet, there will never be more than one FLX automatically populated on the list, if any.  So a "saved list" of IP's and passwords would be incredibly advantageous from a customer support perspective.

 

Thanks again in advance.

Matthew

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I second the above...

We only have the 1 console, but the networking set up at our venue operates so that different parts of the campus are using different sub nets. Also, due to restrictions placed on users by the network manager, all devices are DHCP with no assigned static IPs, so unless you are by the console to double check the assigned IP, then its often not possible to connect.

 

I understand this may be a unique problem to larger venues or education establishments...

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Hi O Thompson,

You could ask your network admin if they would do "DHCP address leasing by MAC address", that way the fixed MAC address of the console will always have the same IP.  Then it would be effectively static, and you could know the address to connect with the Remote Monitor app.

But since it's on a different subnet, Remote Monitor would still benefit from the proposed feature of "IP Address Saving", because it won't be populated automatically.

Jon, Edward - thoughts?

Cheers,

MD.

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Hi all,

Thanks for your comments. We will bear this feature in mind - especially useful for when the consoles are on site-wide networks.

Edward

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