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Patrick valtrick

Problem saving in submaster

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Hello I'm from Brazil, I do not speak English, I'm using a translator to communicate with me. I'm having two problems with my frog 96 in a theater. 1. Not being saved the scenes made in the submaster, I put the scene with pen drive I use normally, when I turn off the table and I call the scene again, leaving all subs without any effect. When I call again also a message that does not appear I'll be sending a photo. 2. I am not able to do the update of the console, I put the pen drive and the console does not recognize, it is as if without the file in it.

20180616_135200 mm.jpg

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Hi Patrick,

You will receive that message if the console has been Factory Reset. Therefore if you haven't manually reset the console before turning off, there is an issue with your desk. What software version is the console currently running? You can find out by pressing "Other Windows" in the top left of the Output Window, and choose "System Information" from the drop down. In this screen will be a line of text displaying "Software Version". The latest version of ZerOS is 7.9.4, available to download from our website here...

https://zero88.com/forum/files/file/17-zeros-794/

Depending on your current software version, you may need to create a bootable USB drive, which the console can then use to upgrade the software. You can do this by downloading the software from the link above, and run the "ZerOS 7.9.4 OS USB Creator" on a Windows PC, preferably Windows 7 with full admin rights. This will guide you through the process, and ask you to a plug a USB stick into your PC. Once the wizard has completed, boot the console with the formatted USB stick plugged in, and you should be prompted to install the console OS.

Have you recently received a "Non-Volatile RAM" warning message too? If so, the internal battery will need replacing. If this is the case I can guide you through how this is done.

Hope that helps, if you require any further information or assistance let me know.

Edward

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Hello. The version used and 5.3, I believe I understood the process of updating. Regarding the message that is appearing to be restarted I think it should be the stack as you spoke. I ask for help in order to make the exchange.

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Hi Patrick,

If you are continuing to have difficulty updating the software, please see the guide below...

http://support.zero88.com/Consoles/ORB-XF/998317101/Advice-when-performing-ZerOS-software-upgrades.htm

Be aware that performing software updates will clear all information from the console.

If you have any queries let us know.

Edward

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