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I have been using leapfrog 96 in our school and it has not been updated since..the version now is 5.3.0. is it ok to update it directly to the latest version 7.9.4? 

hoping for your response, thank you

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It should be ok but ask other folks who use the desk before you upgrade - the latest version of ZerOS "changes" the submasters in to "playbacks". They now control a playback stack which can be a single memory/cue so they react the same but the phraseology might confuse folks too much.

I've had a couple of customers not update to the latest (and in one case revert the software) because of this, so it would be worth having a chat with folks unless you're the only major user.

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Hello,

In terms of updating straight to ZerOS 7.9.4, you shouldn't run into any problems. However as Ian mentions, you'll probably want to check with everyone who operates the console first, as there are some big operational changes and improvements. The video below talks through these changes...

https://www.youtube.com/watch?v=CjnbGuTHbFA&t=

Hope that helps, any queries let me know.

Edward

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hi, thanks for the quick response Ian and Edward..  i have a bigger problem now Just recently today the console did not boot. After Complete loading, the monitor just went black with an X in the center and the tiny monitor in the console is displaying "loading please wait" . hope you can help me with this problem. Btw i did not update the console yet..

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hi, thanks for the quick response Ian and Edward..  i have a bigger problem now Just recently today the console did not boot. After Complete loading, the monitor just went black with an X in the center and the tiny monitor in the console is displaying "loading please wait" . hope you can help me with this problem. Btw i did not update the console yet..

pic1.jpg

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The 'X' is the cursor generated by the X-windows subsystem in ZerOS as the operating system initialises.

Did you notice before the desk got to this stage whether lots of text scrolled up the screen before it blanked and the 'X' appears? If you did, then the processor is probably running ok but it encountered an issue as it tried to initialise the graphics.

If you feel confident opening the desk - I'd swap the internal battery (if you've never changed it - can never hurt doing, it's a CR2032) and whilst you're inside ensure that the flash disk is secure. The flash disk is a square device plugged on to the mainboard that holds the OS - sometimes they can work loose and just need reseating - a gentle push with your thumb is enough. The desk might reboot ok then - I've rarely found anything that stops these desks booting unless they've been really abused.

It would also be worth unplugging anything plugged in to the USB ports on the desk such as keyboards, mice, phone chargers, lights or fans. The USB hub inside the desk doesn't provide a lot of current on the USB ports so anything that draws a lot of current like older USB items can cause boot issues - I think they're initialised as the X windows subsystem is "booted" hence your desk crashing.  You shouldn't be plugging much USB in to the desk except newer keyboards, corded mice and flash sticks -  if you need USB lights, fans, rocket launchers, mug warmers or what have you - then a powered USB hub is the way to run those.

I would offer to come and look but I just noticed you're in the Phillipines - so that may be costly - might be time to research local Zero88 repair centres just in case :)

Edited by iank99
To add a comment about call out.

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There is no text appearing after complete loading but sometimes it appear... I also tried to update the OS but after complete loading in the Z logo it turns blank with the X.  I will try what you said on opening the desk, changing the batteries and reset the flash disk.  Is it possible that flash disk is faulty  causing the problem. can it be replace?

Again thank you for the response, hoping your advise will work. i will give an update as soon as i can. :)

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It might be that the flash disk has failed but from experience - I've never seen it happen, yours might just need re-seating.

I can't remember the spec for the disk - it's a relatively small one being "old" tech and they do appear on eBay but I'm not sure whether you can load everything on to the disk whilst it's inside the desk.

If you think that you need to go that route - it would be worth sending an eMail to Keith at Zero88 and asking his advice (KeithRogers@eaton.com)

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I change the battery, push the flash disk but same result. i also did try to boot USB-ZIPP and the picture below appears then  Z logo will appear then goes blank. 

So sorry im just a newbie in this. i don't  want to try anything without consulting coz i may damage it further...

pic2.jpg

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Hello,

Please try re-installing ZerOS 7.9.4. You can do that by downloading and then extracting the software from our website...

Then run the ZerOS 7.9.4 OS Creator USB software on preferably a Windows 7 PC, which will then prompt you to format a USB stick. Complete the Wizard, and then plug the USB port into the console and boot. 

If this doesn’t work, please email Keith as Ian suggested, or email support@zero88.com. 

Depending on the situation, the console may need to be sent for repair. 

Any queries let me know. 

Edward

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Also - plug any USB drive that you use for upgrading in to one of the USB sockets on the rear panel of the console (from memory - I think it's next to the RJ45 connector) as these are driven direct on the motherboard, this eliminates any issues caused by the onboard USB hub that drives the front panel USB sockets..

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Hi, Our console now is working and updated to the latest version. Its not totally fix because sometimes the problem goes back evertime i turned it on.. According to Sir Keith the console might have a faulty kontrox module ang need replacing... 

Thank you so much for your help Sir Ian and Sir Edward.. Greatly appreciated..

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That's great news - at least you have a desk working for the moment - you can now consider what to do next and find someone to effect a repair if that's how you decide to proceed.

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