Remote Android App not connecting

[keredyelesob]

Hi

I have an intermittent problem when connecting the remote app to my FLX desk, this problem has occurred since updating the software to V7.9.4.9.

I setup remote options on my desk as follows:

Enable Remote
Disable security
use DHCP

I used to use a static IP address with settings of:

Enable Remote
Disable security
IP - 2.141.1.2 
Subnet - 255.0.0.0
Gateway - 2.141.1.1

 

other than my mobile this is the only device on the network. phone IP address is generally 2.141.1.21 (this is DHCP so can change time to time but it normally uses the first in the pool) 

the error my phone gets is attached.

Also tried using another router with  ip range 192.168.8.** with subnet of 255.255.255.0 this also had the same outcome.

Any ideas?

Note: this is since i updated the software. I have since installed it again just in case.

 

 

[keredyelesob]

Do you know if this is a known issue as I see similar 'remote app' problems popping up on the forum?

[Jon Hole]

On Google Play there’s a Beta app available which is a complete rewrite of the backend - maybe worth giving it a try first before we investigate further?

[keredyelesob]

Thanks Jon. Will give that a go tomorrow.

[martin-144]

Hi keredyelesob,

I had a similar problem recently. In my case it turned out that the console had the same IP address as the access point connected to it.
Which shouldn't happen when using DHCP. But who knows? Just an idea...

Martin

[keredyelesob]

Hi Martin. Thanks for the pointer but I have checked and checked again. Tested on four routers now all on different ip ranges both with the desk on  static ip and dhcp and different cat5 cables. Power cycling everything inbetween changing settings.

 

I will try the beta remote and see if I get any joy.

[keredyelesob]

Hi Jon

Just tested the new beta android app and it connects no problem, what ever it was stopping me you have fixed in the beta.

Plus the whole app looks so much better, I like the full syntax option to record, name, delete, etc, iIcan see it being handy for recording pallets when in the rig.

 

[Edward Z88]

Hi Derek,

Great, glad you like the improvements! We’ve still got a few tweaks to make, but we’re hoping to release as soon as possible. 

Edward