USB Problem Solution/LeapFrog48 with SW 7.9.3

[Mathias Boschen]

Hello,

we got a Leapfrog 48 updated to SW 7.9.3

the desk works fine so far but we got issues saving our show to usb-stick.

after programming our show the the desk wouldn‘t show any usb-device in the „save-show“-window.

pressing the ‚refresh-button‘ can‘t help

after restarting the desk it works. Looks like the desk will lose its usb-driver and needs to be restarted to get it back.

Greeting from Lilienthal, Germany

Mathias

[Edward Z88]

Hi Mathias,

Thanks for letting us know.

How soon after plugging in the USB stick did you press refresh? Did you try unplugging and plugging the USB stick back in?

Edward

[Mathias Boschen]

Hi Edward,

I tried pressing refresh minutes after plugging the stick in. Once i plugged the stick before programing the show an try saving the show at the end of my programing. After restarting the desk, the stick will be shown in the menu, but a few minutes later he will not. So i had to restart again. It looks like the desk will lost usb connection a few minutes after restarting.

Edit: i tried unplugging and ‚replugging‘ several times without success. Only restarting the desk will help

Mathias

[Mathias Boschen]

Hi Edward,

it‘s me again...

I think it‘s also possible that any Button-Combination i pressed while programing the show will force the desk to lose the USB Connection. So I will have to check the USB function after every programing-step. That will not be very easy i think

Mathias

[Edward Z88]

Hi Mathias,

Ok thank you for the information. We haven't come across this before, so will keep an eye on it.

Edward

[Jon Hole]

Hi Mathias,

I'm a little late to jump in here, but please could you let me know the make and model of EVERYTHING plugged into your console on USB, including the memory stick?

Jon

[Mathias Boschen]

Hi Jon,

we just use an touchscreen-monitor LG L1730SF wich works fine. As USB-Stick we tried several sticks incl. the original zero-stick. Everytime we start the desk, usb-stick is shown in the load and save-menu. After a few programing-steps the stick dissapears and we won‘t be able to safe our show. Replugging the stick will not help. Only restarting the desk will bring it back. The touchscreen-monitor works fine all the time.

so we have to restart the desk after programing to save our show.

Mathias

[nbaldwin]

Mathias,

Did your problem get solved? We've encountered the very same thing only with our LeapFrog96 console not even restarting brings the USB back. However, I have discovered we can get USB working again by deleting all submaster programming and then rebooting. Then the USB is accessible again but gradually as we program the submasters again, eventually USB disappears.

[Mathias Boschen]

Hi Neil,

actually the problem is still not solved. But we can get the USB back by restarting...

Mathias

[nbaldwin]

Thanks Mathias.

We can make this problem happen really easily on our desk. Starting even with an empty show and all submaster programming removed, if we start programming submasters, after about 3 or 4 (sometimes less, sometimes more) submasters are programmed we suddenly lose the ability to load or save from USB. Sometimes deleting the submaster programming will get USB back, sometimes we have to delete submasters and restart the desk. Needless to say it's fairly unworkable.

[Edward Z88]

Hi both,

This issue sounds similar to one that we have discovered and is fixed in the latest public beta version of ZerOS, version 7.9.4.7. If you would be interested in having access to this pre-release software, let me know and we can add you to the beta test group.

Any queries let me know,

Edward

[nbaldwin]

Thanks Edward. Please add me to the beta test group, I'd like to give the beta a try.

[nbaldwin]

Any update on this Edward? We're very keen to try out the beta version.

A further development is that the issue of losing USB function is not limited to programming submasters. Eventually it will just stop working but as long as no submasters are programmed, USB loading and saving seems to be restored by turning the console off and on again. This isn't the case if submasters have bene programmed: as I've previously mentioned, the only way to restore USB function in that case is to delete the submasters.

[kgallen]

If you're logged in to the Forum, see if you have a "Software Testing and Beta Releases" section under "PRODUCT SUPPORT - SOFTWARE". The 7.9.4.7 Beta is listed under there.

If not, worth dropping Jon an email:

JonHole@eaton.com

[Edward Z88]

Hello,

18 minutes ago, nbaldwin said:

Any update on this Edward? We're very keen to try out the beta version.

A further development is that the issue of losing USB function is not limited to programming submasters. Eventually it will just stop working but as long as no submasters are programmed, USB loading and saving seems to be restored by turning the console off and on again. This isn't the case if submasters have bene programmed: as I've previously mentioned, the only way to restore USB function in that case is to delete the submasters.

You should find you now have beta access. Once you're logged in, you should be able to access this link...

https://zero88.com/forum/files/file/19-zeros-7947-beta/

If you still don't have access just let me know.

Edward

[nbaldwin]

Thanks Edward. I've installed the beta and, touch wood, so far USB operation seems stable again. I'll test more today.

Thanks for your support.

[Edward Z88]

Hello,

Great thanks for letting me know, keep me posted.

Edward

[Mathias Boschen]

Hello Edward, would you please add me to the beta test group too?

Mathias

[Edward Z88]

Hi Mathias,

Please send an email to support@zero88.com requesting to be added to the beta test group. 

Any queries let me know. 

Edward