**Urgent help required**

[robhurt]

Hi All, 

2 minutes before our penultimate dress rehearsal started, our FLX went into absolute meltdown. Syntax, keyboard commands all being entered randomly by itself, skipping cues all randomly. It's just gone mad. It's running through cues by itself rapidly, not responding to anything. It's behaving like it's had a drink spilled on it (but it certainly hasn't). 

Does anyone know what the warranty period is on these? I've phoned Zero88 Support but as it's a hardware issue they can't really help. I haven't managed to finish programming due to a blown lamp in a Mac 700, so time is really of the essence. Obviously the company we bought it from are now closed for the day also

Thanks
Rob 

[kgallen]

Hi Rob,

3 years on Zero88 kit since a few years back - but I'd be very surprised if Zero88 didn't help out regardless. Where are you geographically, can anyone else help? I'm Bristol/South Wales area, but I think you're West Yorks?

Have you phoned Jon? Could you get a loaner desk tomorrow?

Have you power cycled the desk? Unplugged the keyboard and other USB stuff?

Kevin

ETA: I see from BlueRoom that you could be sorted (assuming your house power supply is ok...). Have you got a UPS you could put in-line as some protection? Seems remote "moral support" is about the best I can give!

[Edward Z88]

14 hours ago, robhurt said:

Hi All, 

2 minutes before our penultimate dress rehearsal started, our FLX went into absolute meltdown. Syntax, keyboard commands all being entered randomly by itself, skipping cues all randomly. It's just gone mad. It's running through cues by itself rapidly, not responding to anything. It's behaving like it's had a drink spilled on it (but it certainly hasn't). 

Does anyone know what the warranty period is on these? I've phoned Zero88 Support but as it's a hardware issue they can't really help. I haven't managed to finish programming due to a blown lamp in a Mac 700, so time is really of the essence. Obviously the company we bought it from are now closed for the day also

Thanks
Rob 

Hi Rob,

Really sorry to hear this. As Kevin mentions looking at the Blue Room it seems you have got a replacement in time, but feel free to give us a call, and we'll see if we can narrow down what the cause of the issue is.

If you want to contact me personally my mobile is 07976 791850.

Edward

[robhurt]

13 hours ago, kgallen said:

Have you power cycled the desk? Unplugged the keyboard and other USB stuff?

Thanks Kevin, 

We have managed to source a desk locally from another venue who has recently purchased an FLX and doesn't require it for the next week. I tried everything I could think of, including factory reset, etc but I couldn't get it to play ball. I've never seen anything like it before - it was going completely mad. I removed all the DMX and peripherals, moved it to another room and started a new show with four or fives cues, but trying to get them programmed in was a nightmare, it was adding in extra syntax by itself causing the error beep - the faders and page display went completely blank. 

I'm at a total loss. Peter is going to contact the supplier this morning in the hope it can be fixed pretty quickly. 

[kgallen]

35 minutes ago, robhurt said:

I tried everything I could think of

I guessed my words would be pretty useless and that you would have tried absolutely everything, whilst screaming "Wha' the f**?", I know I would have been! I hope you get sorted for the show and that there is an explanation and easy fix!

Good luck!

[Jon Hole]

Rob, we've left you a voice message - hopefully we can get someone onsite tomorrow to investigate what's up, and if needs-be carry out a repair

[kgallen]

Hi guys,

Just interested in any fault diagnosis on this one if it's shareable.

Thanks, Kevin

[Howartp]

We've got the desk back but we're mid-run with the borrowed desk so won't be looking at it until Sunday.

If Rob knows anything / if there's any notes inside, we'll let you know.

Peter

[Jon Hole]

From memory, there were some small conducive "bits" inside the console which were shorting the tracks on the PCB - a quick blast of air sorted the problem.