Remote APPS

[MANTOT]

Hi 

I have installed the latest version of Remote ZERO apps

Working on my Galaxy Tab but when the screen rotate the application goes to a Full orange screen ? I have to disable the rotation  of the screen

This apps is not working with full screen on my Galaxy A5 2017 and i dont know why my OS is the lastest vesion and also the same problem with orange screen by screen rotation to landscape

If someone can help me

Best reards rom France

[Jon Hole]

On 1/20/2018 at 3:14 PM, MANTOT said:

Working on my Galaxy Tab but when the screen rotate the application goes to a Full orange screen ? I have to disable the rotation  of the screen

Hi MANTOT,

We'll have a fix for this very shortly - until then, be in landscape before connecting to the console and it'll connect in landscape correctly.

On 1/20/2018 at 3:14 PM, MANTOT said:

This apps is not working with full screen on my Galaxy A5 2017

Please can you provide a screenshot from the phone?

[Guest Steve]

I have a similar problem with an Ipad  I am also struggling to connect to the desk the Ipad doesn't "see" the desk even when i input the IP address.

[Edward Z88]

Hi Steve,

What router are you using? Is it set to assign DHCP, and if so is the FLX S set to use DHCP?

Edward

[Guest Steve]

On 3/21/2018 at 8:09 PM, Edward- Z88 said:

Hi Steve,

What router are you using? Is it set to assign DHCP, and if so is the FLX S set to use DHCP?

Edward

Hi Edward

 The desk was going onto the college's network which is what we think is causing the error we will try it on a separate  router and see, is there anything specific you would suggest?  As for set up we followed the instructions in the manual to the letter I will let you know how we get on. (enable DHCP etc)

Thanks

Steve 

[Edward Z88]

Hi Steve,

Thats sounds like that’s the issue. FLX S consoles should not be connected to the internet. If there is a DHCP server, having DHCP enabled on the FLX S Remote settings with the correct subnet should be what you’re after. 

Edward

[Steven h]

Hi Edward

 

we have managed to get it working although the App doesn't quite work as it should displays only in landscape if the phone or ipad rotates it crashes, i will update the software as it isn't running the latest version 7.9.4. which mentions a fix in the release notes.

before i update this could you confirm for me if i save a show will this record all my fixtures etc allowing me to  reload them  after the update.  The manual says this but i am concerned about loosing my fixtures and having to reprogram them in again.

Thanks 

Steve

[Edward Z88]

Hi Steve,

That's correct, if you save your show that will store all information about the desk, including Network settings, Fixtures Patched, and of course cues, Playbacks and Palettes. Therefore save your show and update the software to ZerOS 7.9.4 by loading the upgrade file into the console like you would a show file. After turning the console off and on to complete the software upgrade, you can then load your show file back in. This should fix the app issues you were experiencing.

Any queries let me know.

Edward

[Steven h]

Cheers for that i will let you know how i get on.

 

Steve

[Steven h]

Hi Edward

 

Just updated the desk and the App now works perfectly thank you so much for your help.

 

Steve

[Edward Z88]

Hi Steve,

Great glad to hear it, no worries at all.

Edward