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Tracking backup

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Hello again...

still on the network setup here, with projectors working, but no tracking backup...

I may be missing something in terms of setting up a tracking backup, but... here is where I’m at:

I can see the laptop and flx via each other on network settings without issues.

I can use either the flx as a desk or separately the laptop with dongle as a desk. I just can’t get either to recognise the other as a master, even with manual IP entry when they are set to backup. Do you have guide for setting this up? Had a quick look, but haven’t found anything yet.




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Hi Phil,

If you just plug the laptop running Phantom into a switch and the FLX into the switch without your projectors plugged in do they find each other? The backup should automatically detect and connect the Master if on the correct IP/Subnet. What IP addresses are you using? 


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FLX is:

master - dhcp disabled - -

artnet enabled broadcast

remote enabled -


laptop is - running as FLX

backup - IP - master desk none found

currently arntet enabled (when disabled not on network devices)


i can see the laptop with its ip on network devices on FLX - ticked green OK + see artnet node

dont see the FLX on network devices on laptop, can see artnet node


Then see nothing show related on the laptop...




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I get this message after pressing setup to leave setup after setting laptop as backup...

master ip

backup ip


status disconnected (retry in 4/3/2/1 second)

10:54:28 ( whatever time it is...)

then a box: take control in (in 4/3/2/1 second) - if I click this box it makes no difference to anythign

 after this, all showing up in network devices. Appearing as FLX with correct IP addresses on both network devices screens. Ticked green, OK along with the artnet node.



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Hi Phil,

Try setting the FLX’s Mater Tracking Backup IP to, and the laptop’s Backup Tracking Backup IP to 

As you had them on the same subnet as Art-Net this runs the risk of packet collisions on the network. 

The same goes for your remote- try setting that to a different subnet (eg- 

FLX and Phantom on the laptop should both show 2 devices in Network Devices- the Tracking backup Master/Backup & the Art-Net device. Let me know whether that helps things.


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and crashing the FLX... Puzzling...

after flx crash, laptop will take over. Restart the flx and then get a load with error code  00010004. But it does load...

It asks to take control and laptop recognises its back, with option to return to tracking. Taking both options on laptop and flx - but Flx crashes and hangs after clicking take control. Laptop keeps returning on the same question.

they both go through synchronising, and FLX says loading show but never pulls through.

Process just repeats.

Phantom zeros just crashed as well.

restaretd flx and recorded some cues. Turned on laptop and restarted phantom zeros. 

It loaded show to say file 2open failed error code 00020001 - but then on to load compelted ok.

then let’s me take the show file form the master ok and sits as tracking backup.

FLX, goes down, but not the same show on laptop

Restarted the 2, both on - pressed setup on FLX to look at network devices and check settings and it’s now stuck with backup synchronisation please wait box - it’s dead - which is what killed it earlier on. I shutdown the laptop and he FLX unfroze...

This could be going better...

just looked at artnet IP on laptop which says it’s transmitting on

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Ed, This sounds all too familiar from what I saw too when testing .60 beta. Jon did provide a brief explanation, but it seems there ought to be a clearer explanation of the use-cases that are supported in "Tracking Backup", because the FLX locking up (or appearing to be bricked which gave me a fright!) isn't a good outcome! Thanks, Kevin

I tried to post a link, but the new Forum seems to have added something more elaborate. Phil - you might not be able to see the following unless you're in the Beta testers group.


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