Knowledge Base for Legacy Products

[kgallen]

Hi Zero88 guys,

 

Could you please look into Legacy Product info access in the Knowledge Base via the various links on the UK Zero88 product pages.

 

Sometimes I get to the German KB pages, sometimes the UK pages. On the UK pages, the product listings are a bit lacking/ad-hoc.

 

For example tonight I was looking for some information on Alphapack2. This is not listed (under Dimmers) on the KB accessed via the link here: http://zero88.com/support/index.php?/Knowledgebase/List/Index/286/dimmers

 

However I've been on the KB page for AP2 in the past - I've linked documents in my Forum posts. But tonight I can't find the AP2 KB page. Maybe I found it via the German KB previously.

 

By using the search "alphapack" I manage to get to this document - but is this page an orphan page in the KB?

http://zero88.com/support/index.php?/Knowledgebase/Article/View/82/0

 

Anyway if you can ensure that (at least recent) discontinued products are available on the UK KB I'd be grateful! :-)

Much appreciated,

Kevin

[Jon Hole]

Secret sneak preview:

 

Support.zero88.com

[kgallen]

Hi Jon,

 

Looking good! Worth you having a read through each page to make sure the context and references make sense. Some read like an email to a customer, refer to non-existent attachments or are a bit blunt. I realise you don't want to spend too much time on this but a couple of lines for each product would be nice to see with release and discontinued dates.

 

I was going to say I couldn't find Linebacker (under Legacy Data), but then I found it under "consoles" (note you used lower-case C unlike the other sections ).

 

Just keep the layout clean with all the data on there, with a search that works and is not too fussy - better that you return more hits that could be false positives as your database will not be that large. Search looks good on this new site - on the existing KB site, "alphapack2" (no spaces) returns nothing which is not useful! (Oh and tonight for some reason, trying that out took me straight to the German KB site as I was mentioning above!)

 

If you can add other "service" data for the old stuff where you're less worried about IP and service centre trade then that would be good. I understand you'll always be worried about "No user serviceable parts inside" but for some of the really old stuff "user" might be as good as there is.

 

Keep up the good work!

 

Thanks,

Kevin

[iank99]

It is looking good but my vote would be firmly against any service data being available even for older legacy products.

 

From my experience (and not just my vested interest) it can do more damage than help when folks talk to a friend who says "Owh it will be the resistors...It always is.." or something similar and Fred Muggins sets to with a soldering iron (that he last used to burn his name on his wood tool handles) and causes yet more damage because he lifts tracks, bridges tracks and so on.

 

Yes - there are folks who are sufficiently technically adept that I would trust to let loose with circuit diagrams & a soldering iron and I have no issues with letting them have service information if they can't get hold of the guys at Zero but they shouldn't be available to everyone who Googles.

[Edward Z88]

Hi Jon,

 

Looking good! Worth you having a read through each page to make sure the context and references make sense. Some read like an email to a customer, refer to non-existent attachments or are a bit blunt. I realise you don't want to spend too much time on this but a couple of lines for each product would be nice to see with release and discontinued dates.

 

I was going to say I couldn't find Linebacker (under Legacy Data), but then I found it under "consoles" (note you used lower-case C unlike the other sections ).

 

Just keep the layout clean with all the data on there, with a search that works and is not too fussy - better that you return more hits that could be false positives as your database will not be that large. Search looks good on this new site - on the existing KB site, "alphapack2" (no spaces) returns nothing which is not useful! (Oh and tonight for some reason, trying that out took me straight to the German KB site as I was mentioning above!)

 

If you can add other "service" data for the old stuff where you're less worried about IP and service centre trade then that would be good. I understand you'll always be worried about "No user serviceable parts inside" but for some of the really old stuff "user" might be as good as there is.

 

Keep up the good work!

 

Thanks,

Kevin

 

Hi Kevin,

 

Thanks very much for your comments.

I will incorporate your suggestions as we continue to build up this new knowledgebase.

 

As Ian says, we are not going to include any further service information on the knowledgebase than what is already there.

 

Kind regards

Edward