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Pinky

Touch screen not working

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Recently purchased a new FLX console. When I turned it on for the first time the touch screen is not working. I have run the front panel reboot test (holding down the setup key during the boot process) and this enabled the keys to light up when pressed but the touch screen is still blank. Has anyone seen this issue before and could offer advise on how to fix it.

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If it's new I'd get back in touch with the company who sold it to you as the first step.

 

When you say "not working" do you mean the screen is blank or the screen displays but the touch-ness does not work?

 

Do you know what version of software it's running?

 

Also you could PM(*) the serial number to Jon/Keith/Ed so they can follow up with any query.

 

 

Kevin

 

(*) Actually until you've had 10 posts I don't think PM is enabled. But I'm sure Ed or Jon will be along here in a very short time...

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Thanks Kevin for the quick reply

 

The screen just does not display anything at all. I am gapping it is a quick fix rather than having to return the desk as I need to use it on a show starting a week on Monday.

 

Mike

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Hi Mike,

 

So to ask a daft question, was the screen working when you first had the desk and now it's not working? Has the desk been dropped, bumped sharply etc in the meantime? Any event that you thing might have caused an internal cable to come loose etc?

 

If you're not on the latest software can you install that - or even any other version to see if it comes to life?

 

Have you got an external monitor and is that working?

 

Where are you located? If needed are you close enough to make a trip to Cwmbran (near Newport in South Wales, not that far from Bristol).

 

Ed and Jon seem to be on an extended lunch break today, as I would have expected Ed to jump on this thread pretty quickly.

 

Might be worth a call to Zero88 offices as they will probably be able to diagnose this quickly one way or the other:

 

Technical Support

Telephone: +44 (0)1633 833101

Email: support@zero88.com

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Hi Mike,

 

Just replied to your support email.

 

As Kevin says you will have to go back to the dealer/distributor you purchased the console from for them to take a look, and give you a replacement.

 

Edward

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(Crikey Ed, if mine ever goes wrong, I hope it goes a bit better than that... :wacko: Cwmbran is much closer to me than Brum...)

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Yea sorry, I read the OP post several times today and he does clearly say for the "first time". :ph34r: Stupid question from me in #4! It really was a "daft question"!

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Pinky........I would not be too hasty in immediately saying there is a technical fault with the desk. I had the same problem with my desk when getting it new a few weeks back. I persevered and the issue was the desk not seeing the touchscreen. I updated the software and hey presto... it worked.

 

Is your touchscreen on the compatible list on the Eaton website. Dont worry if it is not as this is being added to all the time.

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Pinky........I would not be too hasty in immediately saying there is a technical fault with the desk. I had the same problem with my desk when getting it new a few weeks back. I persevered and the issue was the desk not seeing the touchscreen. I updated the software and hey presto... it worked.

 

Is your touchscreen on the compatible list on the Eaton website. Dont worry if it is not as this is being added to all the time.

Hi Mac,

 

Pinky's issue was the internal touchscreen wasn't working, not an external monitor.

 

Edward

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Thanks guys for your help. I have managed to fix the issue.

 

Glad it's fixed! Out of interest, what was wrong?

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It was a loose connection inside the desk.

Hi Mike, if you don't mind, please could you email me your serial number as I'd like to get this recorded as a "Customer Comment" so we can keep track in case there are any similar issues in the future.

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Guest Phillip

our new flx's touchscreen is not responding. i touched the whole screen but no response nor it detects my fingertips

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1 hour ago, Guest Phillip said:

our new flx's touchscreen is not responding. i touched the whole screen but no response nor it detects my fingertips

Hi Phillip,

Do you mean the screen built into the FLX or an external touch screen monitor?

If the external screen, after you have started the Calibration, press the Update key and then see if the monitor is responding to touch.

If the internal screen, sorry the Zero88 guys will have to help you out...

Kevin

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On 1/16/2018 at 9:04 AM, Guest Phillip said:

our new flx's touchscreen is not responding. i touched the whole screen but no response nor it detects my fingertips

Hi Phillip, I'm assuming this has been solved as you haven't replied to Kevin's questions, but if not - please email support@zero88.com and we'll get it sorted straight away.

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Hi Guys,

I seem to have a similar problem here.
I received my brand new FLX desk today and was eager to test it out. I switched it on and was wondering why the touchscreen stays blank. And I was wondering some more how long it takes to boot up. But - nothing. I attached an external monitor and there was some output. So the desk seemed to be working but the internal screen still is blank.

Somehow I managed to update the software to the newest version, not knowing which version it was before, because this information seems only to be available on the internal screen. But its still the same beaviour, no output on the internal screen. Please help.

Martin

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Hi Martin,

Really sorry to hear this. Who did you buy the console from?

If you boot the console with the SETUP key held, this will take you into Test Mode. With the external monitor disconnected, does the internal touchscreen come on?

Connect are our Authorised Service Centre in Germany, so you'll be able to get this fixed through them- and don't forget if its brand new you're covered by the 3 year warranty.

Feel free to email us directly at support@zero88.com, if you'd rather sort this over email.

Hope to get this sorted for you as soon as possible.

Edward

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Hi,

just to clarify my problem here on the Forums: It was a loose connector inside the console as described by Pinky.

Martin

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