Solution Remote

[JamesBH]

Hey, I'm trying to setup the remote feature on the desk to use with the android apps for the solution. I have followed the instructions in the manual but when setting DHCP to Yes the desk dissapears from the app and says "Remote Not Enabled - No DHCP Address" on the bottom of the screen. DHCP is enabled on the router and wireless on. Please help.

[ziglight]

Hello

did you restart the console after setting it to DHCP ?

[JamesBH]

Yes. It says remote enabled but doesn't show the console on the app. When trying to enter the IP manually on the app it says "Warning - Failed to Connect", the same message that appears when trying to connect with DHCP off on the desk.

[Jon Hole]

Hi James,

 

- What version of ZerOS are you running on the console?

- What's the IP address of your phone?

- What's the IP address of the console?

[JamesBH]

Hi Jon,

 

I'm pretty sure the console version is 7.8.2.4

 

Tablet ip is 192.168.1.16

 

I am not with the console at the moment so can't check, I assume it will be shown in the network settings?

[Jon Hole]

Go into SETUP > Network > Remotes, turn off DHCP and set the IP address to something unique but in the same range - for example 192.168.1.30 - I think you'll find that works for you.

 

Also, if it's a normal home wireless router, make sure the network cable is plugged into a LAN port, not a WAN port (usually there's 1 WAN port, often yellow, and 4 LAN ports)

[JamesBH]

Thanks for your help Jon, got it working in the end. 😊

[Jon Hole]

Great - do you know what the problem was?

[JamesBH]

I changed the IP adress on the desk (to 192.168.0.30) and it pinged up straight away. I had also changed the network cable from the desk to the router but I don't know if that made any difference, the previous cable didn't have connectors in every space of the plug but the other one did.