Software version

[konstantinos pantzos]

WE WANT TO SEE WICH OPERATING SOFTWARE OUR ZERO88 CONSOLE

HAS INSTALLED CAN ANYONE PLS TELLS US HOW?

[keredyelesob]

Hi. What console are you running?

[konstantinos pantzos]

Thank you verry much for replying, we have the solution zero88 console. There is another problem also,

while programing the console, it has blocked and we received a debug report from the watchdog for error in

operation. The console has frozen completely and we did a reboot so as to function again.

What other data do we have to send you for this event?

 

Thank you inadvance

[keredyelesob]

Hi

There are several ways to find the version of software your solution console is running depending on the version, try method one and if the fails you are on an older version so try method two.

1) load the 'output' window (click the 'output' button on the console) at the top left of this screen you will see an option 'other windows' click this, you will see a list of other windows that you can load, within this list you will see 'System info' click this option, you will be presented with a screen containing the software version, along with other desk info.

2) for older version of Zeros you will need to click the 'setup' button on the console and then click 'files' at the bottom of the screen, you should see an option for 'desk information' click this and you will be presented with a screen containing the software version, along with other desk info. (option two is from memory you may need to search a little within setup for this info)

 

Also with the solution desk the software version is displayed on the external monitor during boot up.

 

Personally i would recommend updating your operating system to the latest stable version as this will contain a lot of bug fixes and even more features. well worth the effort. latest version can be downloaded here

 

 

There is another problem also, while programing the console, it has blocked and we received a debug report from the watchdog for error in

operation. The console has frozen completely and we did a reboot so as to function again.

 

Did the desk ask you to save a error report? if it did and you have saved the error report I would email it to Jon, he will pass it onto the software engineers who will advise you what went wrong. if you didn't get an error report i would try to replicate the error by doing what you did when the console froze, then email Jon the steps to replicate it. Jon's email is JonHole@Eaton.com

[konstantinos pantzos]

First of all, our appologies for delaying in replying.

 

We have followed your instructions and found the version

in outputs window.

 

We are also sending the debug report to John.

 

Thank you very much for everything.

 

BEST REGARDS

KOSTAS PANTZOS