Desk randomly rebooting

[Carwyn]

Hi guys

Mid show without anyone touching it my lepfrog decides to do random reboots its now done about 6 reboots in about 20 mins power in the building is steady powers plugged in ok. Any ideas

[Jon Hole]

Hi Carwyn,

 

What version of software are you running on the console?

 

What's plugged into it (how many universes of DMX? Monitor? Network? USB? etc etc)

[Carwyn]

2 universes, power supply, and a usb stick thats been working fine with the desk for months. Desk has been turned on since 10am this morning been fine all day and between 8.35 and 9.05 this evening rebooted 7 times and there was nobody next to it it stabalised for 10 mins so after that hard power down and power up then been stable rest of the evening for at least an hour

[Jon Hole]

Thanks. What software is the console running?

[Carwyn]

7.8 or 7.8.2

[Jon Hole]

Please could you confirm which version, by going to the Output Window, choosing "Other Windows" and then choosing "System Information".

 

Thanks

[Carwyn]

4.8.2.4

[Jon Hole]

Hi Carwyn,

 

I guess you mean 7.8.2.4?

 

Have you had any more issues with the console after you said it had been stable since the power cycle?

 

Please can you email me the serial number of the console (don't post it publicly) so we can have a look into this further for you.

 

All the best

 

Jon

[John in Linlithgow]

I know this is a bit late but I've had this problem. Traced to a dry solder joint in the external power supply. Joint re-soldered, Frog perfect!

[Edward Z88]

Hi John,

That’s interesting, will find out if it was a PSU issue for Carwyn’s Leapfrog. 

Kind regards 

Edward