Carwyn Posted September 19, 2015 Report Share Posted September 19, 2015 Hi guys Mid show without anyone touching it my lepfrog decides to do random reboots its now done about 6 reboots in about 20 mins power in the building is steady powers plugged in ok. Any ideas Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted September 19, 2015 Report Share Posted September 19, 2015 Hi Carwyn, What version of software are you running on the console? What's plugged into it (how many universes of DMX? Monitor? Network? USB? etc etc) Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
Carwyn Posted September 19, 2015 Author Report Share Posted September 19, 2015 2 universes, power supply, and a usb stick thats been working fine with the desk for months. Desk has been turned on since 10am this morning been fine all day and between 8.35 and 9.05 this evening rebooted 7 times and there was nobody next to it it stabalised for 10 mins so after that hard power down and power up then been stable rest of the evening for at least an hour Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted September 20, 2015 Report Share Posted September 20, 2015 Thanks. What software is the console running? Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
Carwyn Posted September 20, 2015 Author Report Share Posted September 20, 2015 7.8 or 7.8.2 Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted September 21, 2015 Report Share Posted September 21, 2015 Please could you confirm which version, by going to the Output Window, choosing "Other Windows" and then choosing "System Information". Thanks Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
Carwyn Posted September 21, 2015 Author Report Share Posted September 21, 2015 4.8.2.4 Quote Link to comment Share on other sites More sharing options...
Jon Hole Posted September 21, 2015 Report Share Posted September 21, 2015 Hi Carwyn, I guess you mean 7.8.2.4? Have you had any more issues with the console after you said it had been stable since the power cycle? Please can you email me the serial number of the console (don't post it publicly) so we can have a look into this further for you. All the best Jon Quote Jon Hole Global Product Manager, Systems and Control Link to comment Share on other sites More sharing options...
John in Linlithgow Posted November 6, 2017 Report Share Posted November 6, 2017 I know this is a bit late but I've had this problem. Traced to a dry solder joint in the external power supply. Joint re-soldered, Frog perfect! Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 6, 2017 Report Share Posted November 6, 2017 Hi John, That’s interesting, will find out if it was a PSU issue for Carwyn’s Leapfrog. Kind regards Edward Quote Edward Smith Product Specialist Email Support Link to comment Share on other sites More sharing options...
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