Problems with LCD 3 screen not working

[DavidLawrence54]

I have recently bought the Jester ML and upgraded the firmware to 4.1, however, the LCD 3 screen is not displaying anything, and only has the backlight on.

I feel sure is was working before the upgrade?

I have tried adjusting the contrast etc but no luck.

Does anyone have a suggestion how to fix it, or does it need to go off for repair and if so how much will it cost?

[Jon Hole]

Hi David,

 

Have you tried going into SETUP, <LCD Bias Conf> and changing the settings between <Low> and <High>?

[DavidLawrence54]

Hi Jon,

Yes it seems to adjust between background and foreground, but on screen 3 there is no foreground at all, just back light.

[Jon Hole]

This sounds like a hardware issue in that case. We can try two software things first:

 

- Try resetting the console completely

 

- Try installing old software to see if this solves the problem (I highly doubt it will, but please let me know which version you were using previously and I'll send it across)

[DavidLawrence54]

Hi Jon,

I tried the complete reset through the setup menu, not sure if there is another way?

As for the previous version, Sorry I am not sure what version was in there before. :-(

[Jon Hole]

Hi David,

 

Just to confirm, by "LCD 3", are we talking about the one above the wheels?

 

Do you see vertical lines splitting it up into "smaller displays", or is it completely blank?

[DavidLawrence54]

Hi Jon,

It's completely blank, only the backlight is working!

[KWR88]

Hi David,

 

As Jon has said it is looking like a hardware fault. Would need to see the desk to be able to confirm 100%.

PM on the address below to discuss the options we have on this.