I cant get into setup having updated the operating software

[NickTaylor]

Foolishly I updated the software and thought all was fine. Today I have gone to setup some fixtures and pressing the setup button fails to bring up the setup window. I have tried a double tap as well. Pressing it brings up desk light brightness momentarilly

[Jon Hole]

Hi Nick,

 

Is it 7.8.2.4 that you've updated to?

 

Can you go into the Event Monitor and see if there's anything strange going on in there?

 

Output Window > Other Windows > System Information > Event Monitor

 

Thanks

 

Jon

[NickTaylor]

Day job in the way so I will have look later.It didnt cross my mind there might be an issue. The desk has been sitting in my living room since April. Looks like I will have to fire up the Leapfrog for a one night show on Friday.I did up date to the latest software to try and get rid of some bugs we talked about then. I assumed it did install right

 

Cheers

 

Nick

[NickTaylor]

I think my update disk has not installed right. Its a pity there is not an iso file somewhere that can be downloaded as trying to create a disk that works is a bit of a black art as where do you confirm it is correct?

[KWR88]

Hi Nick,

 

There is an iso for 7.8.4.2, see below for the link.

 

http://www.zero88.com/support/index.php?/Knowledgebase/Article/View/366/0/zeros-operating-system---version-782

[NickTaylor]

I have now made a disk and tried using that to install update. It suggests the correct OS is installed however if I press the Setup button on the upper keypad it actually inserts @ in the box which of course is the symbol on the lower keypad. I think I am going to have to get the desk serviced as it is useless at the moment!

[KWR88]

pm me on the address below.

that sounds like a switch setting on the back of the PCB has moved which is pretty easy to fix.