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I have had this happen once or twice. It normally happens the first time i load the software after installing it. Have you tried rebooting your pc then tried running the phantom again?

 

If this doesn't work try the other phantom consoles (leapfrog or orb) if the problem persists i would uninstall the software, reboot your pc,then try installing again.

 

Out of interest what version of windows are you running? Although I know from experience phantom does run happily on windows xp,7,8,8.1 and windows 10.

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