JudgeAmyHost Posted May 4, 2014 Report Posted May 4, 2014 On the Leap Frog 48 desk we have at school it has started randomly getting signal lag between the desk and the external vga monitor. Some of the time it works perfectly and responds immediately, then for no apparent reason it will lag to up to 7 or 8 seconds behind the desk. You can still see in real time where you are using the little display on the desk but it makes using the colour picker near impossible to use and very frustrating when trying to work with students. I have tried different monitors and cables with no luck. I have tried turning the desk off and on again which sometimes works. As far as I can tell nothing is putting pressure on the vga port connecting to the monitor and wiggling the cable when it is lagging does nothing. Any suggestions? Quote
Jon Hole Posted May 6, 2014 Report Posted May 6, 2014 Hi JudgeAmyHost, What version of software are you running on the console? Best regards Jon Quote Jon Hole Global Product Manager, Systems and Control
iank99 Posted May 6, 2014 Report Posted May 6, 2014 It's likely to be an issue with the Version you're running - 6 is quite a way behind. From memory - the move to 7 did include a rewrite of the screen output routines which helped performance. Upgrading is free and relatively easy - use the buttons at the top of this page to go to Products > Lighting Consoles > Solution and you'll see the link for the download there. The process to create the upgrade USB stick can seems to take forever and when it runs, follow any suggestions the upgrade makes (it may want to upgrade the CoProcessor firmware too). Once the desk reboots - I think you'll be surprised!. It goes without saying - save any shows you want to keep BEFORE you start the upgrade process Quote Ian Knight aka The Service Guy - www.serviceguy.co.uk
Jon Hole Posted May 6, 2014 Report Posted May 6, 2014 We're on 7.8 now, so as Ian says, Version 6 is quite old now and there have definitely been several developments made in this area which improves speed, functionality and overall performance. Quote Jon Hole Global Product Manager, Systems and Control
JudgeAmyHost Posted May 16, 2014 Author Report Posted May 16, 2014 Hi guys. Tanks for the tip. Have upgraded today and it's so much better at the moment. Will shout if it goes all laggy again. Had exams Tuesday and yesterday so couldn't do anything before now, life wouldn't have been worth living if I'd updated the desk and lost all the kids work. Now to work out how to remake the effects Quote
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