Desk loses programming after powering off

[Danno]

Hi,

 

The Orb XF I'm currently using seems to forget my programming after being powered off and on. I programmed a number of subs on Friday for a show and at the end of the day powered off, came in this morning an powered on to find that all my programming was not saved. I'm running 7.3 and it's quite concerning! It has happened before on the previous software version I was running. Let's just say this desk is not going off today!

 

Thanks,

 

Dan

[Jon Hole]

Hi Danno,

 

Have you saved your show to USB? By doing that, at least you know you won't loose anything!

 

Try going in and out of SETUP, as this forces the console to save onto the flash memory, and then reboot and see if it you loose your show.

 

On boot, do you see any NVR errors listed?

[Danno]

Hi Jon, I had not saved it to USB disk on Friday so but of an operator error on that part, I had been in and out of setup all of that day but it did not save any of my programming but did save the fixture patch from the evening before.

 

I didnt see any errors on booting up the desk and I think quite understandably a bit reluctant to power cycle the desk!

 

Thanks,

 

Dan

[Jon Hole]

Hi Dan,

 

There's a possibility that the flash memory card isn't seated correctly in the console, if it's had a bit of a bump or something similar.

 

If you are happy to, it might be worth opening up the console and checking the flash card is pushed into it's reader correctly.

[Danno]

Hi Jon,

 

I'm quite confident that the desk has not been knocked since coming onto site as it is in a flight case when not in use but cannot say the same before it got here.

 

I'm happy to do that but could you please give me some instructions on how to do it? Although I won't be doing it until tomorrow when this production is over.

 

Thanks,

 

Dan

[Jon Hole]

Hi Dan,

 

There is an access diagram available here:

http://zero88.com/support/index.php?/Knowledgebase/Article/View/491/30/orb-xf-access-diagram

 

Once you open the console, the flash card is quite obvious - it's on the main PCB which is screwed onto the bottom metal work.

 

If you have any problems, give us a call on 01633 833101 and someone will be happy to help you out.

[lxkev]

Something else to check... i had this a lot on my orb.... the internal battrie had died or had popped out the holder.

[Jon Hole]

ZerOS should display an error if the Battery has died or become unseated