Upgrading hardware

[Kurt]

Hi,

 

We have a Jester 1224.

The software version is 2.1 and I suspect the hardware version is R1.

Since the Jester is already more than 5 years old, there is no garantuee anymore.

 

Problem 1 (main problem):

 

The USB port doesn't seem to work, so updating the software is not possible.

When I plug in an USB light it doesn't light up (the light does work on a PC, so that isn't broken).

And plugging in a USB stick does not light up the light on the stick either.

 

What I like to do is to update the software, but also the hardware.

Is this usefull, and more importantly cost effective? Because if the costs of updating the hardware is to high I wouldn't do it. In other words, how much would it usually cost to upgrade the hardware?

And is this something I can do myself (installing a new PCB) or is this all done in the factory?

 

Problem 2:

 

Also, one of the upper channel faders seem to behave a bit strange. After a while, when you have faded one of the channels to zero or to max, the lights on stage flicker a very small bit; it's like they do not stay at the full 100% or 0%. But, I need to investigate this a bit more; I only noticed it during a play and didn't had the time yet to further check it out.

(though there is no error when doing the self tests)

I suspect a bad fader?

[Jon Hole]

Hi Kurt,

 

I'd suggest you send the Jester back to us so we can look through it and resolve any issues.

 

We can also quote you for the upgrade if you wish, this isn't something that we send out for end users to do themselves.

[Kurt]

Hi,

 

Thanks for the answer.

 

How do I proceed with this?

I suspect I contact the distribution center here in Belgium (AEDdistribution.be)?

 

And is it possible to make an estimated quote before I send in the desk (for 1. USB port fix and 2. hardware update)?

Because, as said, if it costs too much I think I'm not going to do it and thus in that case I don't want to spend extra costs for sending in the desk without having it fixed.

 

Quote can be send to the e-mail address specified in my forum profile (I assume admins/mods can access that).

 

cheers

[Jon Hole]

Hi Kurt,

 

I suggest you contact your nearest distributor first, and ask them.

 

They will then either quote you for the job or tell you to get in touch with us.

 

If they suggest you contact us directly, email support@zero88.com with your problems and we will be able to give you more specific information.

 

Best Regards,

[Kurt]

Ok, will do. Thanks for the quick response.

 

 

 

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EDIT:

Just a heads-up (without reviving this thread):

 

The USB not working problem was easily fixed.

It turned out the USB-lead was plugged in on the wrong connector on the board.

There are two identicial connectors on the board next to eachother. Switching the lead to the other connector fixed the USB problem. So, since then I can update the software, load/save shows, etc....

 

The other problem: DMX signal "leakage" (as I call it now) isn't fixed yet. But the panel is seldom used anymore anyways.