One light stays on when it shouldn't.

[Pwaiting]

Sorry if this has been posted before but I could not find it. I also nearly got to the bottom of this last week phoning Jester (Very helpful people, I just ran out of time at work and had to leave, customer service is second to none there) so I thought I would try using the forums instead so I don't run out of time trying to fix this problem.

 

I will start off by stating that I am a noob. Treat me with kid gloves please.

 

We have 8 lights installed by Photon with a Zero 88 light controller.

 

Reading the manuel I am attempting to to a "2 Preset Operation"

 

I am in "Preset Mode"

Flash Mode "off"

Fade " Snap"

 

Page A set to 1-24

Page B set to 1-24

 

All preset A faders are down and set to 0

All preset B faders are down and set to 0

 

I set my Grand Master fader up to full

I then set my A Master Preset up to full.

 

At this point one of my lights (Number 4) turns on.

 

Mechcanically all the settings are the same, all the switches are set in the right pace. I know this should not be happening but I have no idea how to stop it.

 

Phoned photon they agreed

Phoned Jester .... Then I ran out of time so hopefully I can get to the bottom it here.

 

Any ideas?

Will provide as much information as you need to help get this fixed!

[Kirkup_xp]

Hi there Peter - thanks for your detailed post.

 

Is there a light flashing on the flash button next to Channel 4? I wonder if perhaps somehow the channel is trapped at a level - if you move the fader up and back down, you should be able to grab it's level and pull it out.

 

Let us know how that goes, and we'll let you know the next steps if that doesn't work.

 

Peter

[KWR88]

think is was me that you were speaking to, if I remeber correct i was asking if you could get a monitor to plug into so we could check a couple of things.

Could you PM or call me on the number below to continue this.

[Pwaiting]

Thanks for all your help getting this sorted, the customer service is excellent at Jester.